Engineering Project Support

LA International; Birmingham; On-site; GBP 12,712,050 - 13,284,000; Part time

Job summary

LA International is seeking a Project Engineering Support in Birmingham to assist with the site call-off process, asset swaps and DOAs, and to ensure delivery against SLAs and KPIs. You will work with the Technical Delivery Specialist and Engineering Enablement manager to manage shortages and drive continuous improvements in asset management.

Responsibilities include supporting workflows, supplier coordination with 3PL, and producing regular performance reports.

Qualifications

• Experience supporting site call off processes within SLAs and KPIs.
• Ability to create and update processes to meet current standards.
• Experience with supplier management and 3PL coordination.
• Ability to report on call offs and manage performance data.
• Understanding of asset management and continuous improvement concepts.

Responsibilities

• Support the site call off process from start to finish within SLAs and KPIs.
• Assist in creating and updating processes to stay current.
• Collaborate with 3PL suppliers to ensure asset delivery to standards.
• Support network delivery workstreams and projects as required.
• Prepare weekly/monthly reports on call offs for leadership review.
• Assist with outbound and reverse supply chain activities as needed.
• Engage with asset management providers to drive long-term improvements.

Skills

Service delivery

Workflow Management

Health and Safety

Escalation Management

Issue Resolution

KPI/Metric Monitoring

Asset Management

Continuous Improvement

Solution Design

Process Design

Stakeholder Management

Commercial Acumen

Change Management

Customer Service

Incident Management

Growth Mindset

Inclusive Leadership

Learning Agility

Leadership and accountabilities

Job description

Project Engineering Support BTGJP00006133

£265 per day Inside IR35

Location: Birmingham

Security: NA

Until: 11/01/2027 Initially

Supporting the Technical Delivery Specialist and reporting into the Engineering Enablement manager managing all site Call offs to SLAs and KPIs including resolving all shortages, asset swaps as well as supporting the wider team in support of managing Assets in the Process reviews and creation of new

The Technical delivery Specialist drives the delivery of excellence in customer service through the tactical delivery of issue resolution in parallel with a focus on activities and programmes that enhance customer facing engineering capabilities.

What you'll be doing?

• Responsible for supporting the site call off process (shortages, Asset Swaps, DOAs) within agreed SLAs and KPIs from beginning-to-end pulling in subject matter experts when needed to support sites
• Support along with others the creation of new processes and the updating existing processes to bring up to date
• Supplier management- constantly working with 3PL to ensure that assets are managed and delivered to exacting standards
• Support the Network Delivery team on other workstreams and projects as and when required.
• Weekly / Monthly requirement of reporting of all call offs received to capture Right first time call offs and share with senior management team and the wider network logistics team as required
• Support the Outbound and Reverse Supply Chain Manager where required helping bespoke activities as needed
• Working with asset Management provider (Tracktrans)and the Outbound and Returns to drive long term sustainable business performance improvement, by identifying, designing and implementing opportunities to improve.

Manage the resolution of critical customer escalations contributing to high standards of customer delivery.

Ensure fulfillment of delivery requirements of operational targets within the team to Promote strong working relationships with other teams in the mobile deployment area.

Expected to meet the 3T2W (three together two wherever) requirements to be in the assigned office minimum 3 days per week

Skills you need?

• Service delivery
• Workflow Management
• Health and Safety
• Escalation Management
• Issue Resolution
• KPI/Metric Monitoring
• Asset Management
• Continuous Improvement
• Solution Design
• Process Design
• Stakeholder Management
• Commercial Acumen
• Change Management
• Customer Service
• Incident Management
• Growth Mindset
• Inclusive Leadership
• Learning Agility
• Leadership and accountabilities

Solution-focused achiever - Delivers and co-ordinates activities and responds positively to challenges.

Team coach - Contributes to a high performing culture, empowering others through coaching and development.

Commercial thinker - Uses internal commercial insight and latest external thinking to develop and implement ideas.

About us

LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.

A multiple award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over consecutive years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.

Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.