Logistics Coordinator

JR United Kingdom; Southampton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading logistics management business is seeking a bright graduate for an entry-level Customs Clearance role in Farnborough. This position involves managing customs processes, engaging with customers, and ensuring compliance with legal requirements. The ideal candidate will possess strong communication skills and a willingness to learn within the supply chain and logistics sector.

Qualifications

• Graduate calibre or equivalent experience required.
• Strong communication and interpersonal skills.
• Experience in customer or supplier relationship management.

Responsibilities

• Submit Electronic Administrative Documents (eADs) using the EMCS system.
• Manage customs clearance processes ensuring accuracy and compliance.
• Act as the first point of contact for customs-related queries.

Skills

Communication

Interpersonal Skills

Customer Relationship Management

Education

Graduate calibre or equivalent working experience

Job description

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A brilliant opportunity for a bright graduate who is interested in supply chain and logistics to join an international logistics management business based in the Farnborough area.

My client is looking for a bright graduate who is eager to kick start their career in supply chain and logistics. The Customs Clearance role is an entry level role where administrative experience would be an advantage.

What You’ll Be Doing:

Customs & EMCS Operations

• Submit Electronic Administrative Documents (eADs) using the EMCS system.
• Manage customs clearance processes via Multifreight and Navision, ensuring accuracy and adherence to company and legal requirements.
• Prepare and verify customs clearance instructions using supplier invoices and Certificates of Origin.
• Ensure timely document preparation to avoid delivery delays.
• Handle a diverse range of commodities with a strong eye for classification and compliance.

Customer Service & Relationship Building

• Act as the first point of contact for customs-related queries — via phone and email — delivering first-class communication and problem resolution.
• Attend customer meetings to build strong relationships and represent the supply chain team.
• Understand customer needs and take action to continuously improve service delivery.

System & Data Management

• Produce customs entries and eADs in Multifreight.
• Maintain accurate customs information and records in Navision (e.g., entry and ARC references).
• Track and report clearance activities consistently

Reporting & Compliance

• Create and manage weekly customs arrival schedules.
• Track entry numbers, duty payments, and additional charges.
• Provide weekly and monthly reports on customs activities, both in-house and via third-party agents.
• Ensure adherence to UK customs clearance agreements and internal processes.
• Support customs and operations colleagues as needed.
• Contribute ideas for process improvement and take ownership of key decisions.
• Be flexible with additional tasks as assigned by management.

The ideal candidate will have the following:

• Graduate calibre or equivalent working experience
• Good communication and interpersonal skills
• Customer or supplier relationship management experience