Import Customer Service- Ocean Freight Forwarding

Yusen Logistics; Greater London; On-site; GBP 31,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Volunteer Leave

Cycle to Work

Eye Test

Health Cash Plan

Employee referrals

Free eye test

Job summary

Yusen Logistics Rainham is seeking an Import Customer Services Coordinator to join our team on a full-time, permanent basis. Your core hours will be Monday - Friday, 8:30am - 5:30pm, at RM13 8EU.

You will manage import container movements, provide customs clearance support, and arrange haulage while acting as the main point of contact for clients, ensuring accurate and courteous service. This role requires logistics experience and strong admin skills.

Qualifications

• Experience in logistics, especially import/ocean freight, is required or highly desirable.
• Strong customer service and proactive communication skills are essential.
• Excellent admin skills with high attention to detail and accuracy.
• Ability to prioritise tasks and work efficiently under pressure.
• Proficiency with MS Office and CargoWise or similar systems.

Responsibilities

• Manage import container movements to ensure accurate and efficient handling.
• Provide transactional support such as customs clearance and haulage arrangements.
• Act as primary contact for clients, ensuring requirements are met courteously.
• Communicate with team and management and escalate when needed.
• Ensure data accuracy and uphold high standards of service.
• Handle FCL and LCL consolidation as required.

Skills

Logistics experience

Customer service

Administration

Prioritisation

IT skills

Tools

CargoWise

Microsoft Office

Job description

About Yusen Logistics

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

www.yusen-logistics.com/

Role Overview

We are now looking for an Import Customer Services Coordinator to join us on a full-time, permanent basis at our Rainham site (RM13 8EU). Your core hours of work will be Monday - Friday, 8:30am - 5:30pm.

Key Responsibilities

• Play a key role in managing import container movements, ensuring all shipments are handled accurately and efficiently
• Provide transactional service supports such as Customs clearance and arranging haulage
• Act as direct point of contact for clients, ensuring that all operational requirements and enquiries are concluded accurately and courteously
• Communicate and escalating to team members and management wherever necessary
• Ensure total accuracy of all information and high standards of operational service are met at all times
• FCL and LCL consolidation

What You Will Bring To The Role

• Previous experience working within the logistics sector is essential for this role, with Ocean Freight Forwarding experience being highly desirable
• Excellent customer service skills with a proactive and flexible approach
• Strong administration skills with high attention to detail
• The ability to prioritise tasks and work efficiently under pressure
• Basic IT skills, including Microsoft Office and in-house systems. Experience using CargoWise is also particularly desirable

What We Offer

• Salary of £31,000 - £36,000 per annum DOE
• 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year
• Opportunity for Unpaid Leave subject to management approval
• Opportunity for Unpaid Leave
• Up to 10 days international remote working*
• Free Eye Test *
• Employee Referral Scheme
• Cycle to Work scheme
• Critical Illness Cover
• Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
• On Site Mental health First Aiders
• Employee benefits i.e., Free eye test*, up to 25% off gym membership, high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
• Health Cash Plan

Why Join Us?

At Yusen Logistics you will have the opportunity to contribute to meaningful projects, work alongside talented professionals, and grow your career in an environment that values innovation, accountability, and collaboration.

We thank all applicants for their interest, however, only those under consideration will be contacted.

Please note, applicants must have the legal right to work in the UK, as we are unable to offer visa sponsorship for this position.

At Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process. However, we encourage candidates to use these tools to enhance your application rather than replace your own effort and authenticity. During the interview process, we expect responses to reflect your own experience, thinking and capabilities.

As a ‘Disability Confident’ Employer, to encourage disabled applicants to apply and to provide an opportunity to demonstrate their skills, talent, and abilities; Yusen Logistics commit to offer disabled people an interview, if they meet the minimum criteria for a job vacancy*.

It is important to note that there may be occasions where it is not practicable, or appropriate, to interview all disabled people who meet the minimum criteria for a job. In certain recruitment situations such as high-volume, seasonal and high-peak times, we may limit the overall numbers of interviews offered to both disabled people and non-disabled people.