Logistics Coordinator

Workchain; England; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Career development opportunities

Supportive and collaborative working环境

Comprehensive training and ongoing支持

Job summary

Workchain is seeking a Logistics Operations Coordinator in Warwickshire to join a fast-paced team. You will manage shipments from booking to delivery, liaise with carriers and warehouses, and provide proactive customer service to ensure smooth operations.

The ideal candidate has at least 3 years in logistics, a solid understanding of WMS/TMS, and excellent data accuracy, communication, and multitasking abilities in a busy environment.

Qualifications

• Minimum 3 years' experience within logistics, freight forwarding, transport, supply chain, or a 3PL environment.
• Strong understanding of warehouse operations, transport planning, and supply chain processes.
• Experience managing shipments from initial booking through to delivery.
• Proven ability to build strong relationships with customers, carriers, warehouses, and internal stakeholders.
• Experience tracking shipments and proactively managing operational challenges.
• Excellent attention to detail and a high level of accuracy in data entry and administration.
• Experience using Warehouse Management Systems (WMS), Transport Management Systems (TMS), Order Management Systems, and Microsoft Office.
• Strong customer service and problem-solving skills.
• Excellent verbal and written communication skills.
• The ability to manage multiple priorities in a busy, fast-paced environment.
• A proactive and hands-on approach, with the ability to work closely alongside operational teams.

Responsibilities

• Manage customer shipments from booking through to successful delivery.
• Monitor and track shipments, proactively identifying and resolving delays or operational issues.
• Act as the primary point of contact for customers, providing regular updates and excellent service.
• Liaise with carriers, transport providers, warehouses, and internal departments to ensure smooth operations.
• Maintain accurate shipment records and operational data.
• Handle customer queries, complaints, and service issues in a professional and timely manner.
• Support warehouse and operations teams to ensure service levels are achieved.
• Assist with reporting, administration, and operational coordination activities.
• Support the invoicing process and help collate billing information where required.

Skills

Customer service

Problem solving

Attention to detail

Communication skills

Multi-tasking

Relationship building

Tools

WMS

TMS

Order Management System

Microsoft Office

Job description

Logistics Operations CoordinatorLocation: Warwickshire Salary: £28,572 + Benefits Job Type: Full-time, PermanentJoin a Growing Logistics TeamI am supporting a global 3PL in their search for an experienced and customer-focused Logistics Operations Coordinator to join their team based in Warwickshire. This is a fantastic opportunity for a logistics professional who enjoys working in a fast-paced environment and thrives on delivering exceptional customer service.As a key link between customers and operational teams, you will play a vital role in ensuring shipments are managed efficiently from booking through to final delivery. You will work closely with customers, carriers, warehouses, and internal stakeholders to provide seamless logistics support and resolve any issues quickly and professionally.

Key Responsibilities

• Manage customer shipments from booking through to successful delivery.
• Monitor and track shipments, proactively identifying and resolving delays or operational issues.
• Act as the primary point of contact for customers, providing regular updates and excellent service.
• Liaise with carriers, transport providers, warehouses, and internal departments to ensure smooth operations.
• Maintain accurate shipment records and operational data.
• Handle customer queries, complaints, and service issues in a professional and timely manner.
• Support warehouse and operations teams to ensure service levels are achieved.
• Assist with reporting, administration, and operational coordination activities.
• Support the invoicing process and help collate billing information where required.

About You

To be successful in this role, you will have:

• A minimum of 3 years' experience within logistics, freight forwarding, transport, supply chain, or a 3PL environment.
• Strong understanding of warehouse operations, transport planning, and supply chain processes.
• Experience managing shipments from initial booking through to delivery.
• Proven ability to build strong relationships with customers, carriers, warehouses, and internal stakeholders.
• Experience tracking shipments and proactively managing operational challenges.
• Excellent attention to detail and a high level of accuracy in data entry and administration.
• Experience using Warehouse Management Systems (WMS), Transport Management Systems (TMS), Order Management Systems, and Microsoft Office.
• Strong customer service and problem-solving skills.
• Excellent verbal and written communication skills.
• The ability to manage multiple priorities in a busy, fast-paced environment.
• A proactive and hands-on approach, with the ability to work closely alongside operational teams.

• DesirablePrevious experience supporting client invoicing and billing administration.

On Offer

On Offer£28,572 + benefits.

• Career development opportunities.
• Supportive and collaborative working environment.
• Opportunity to join a growing and dynamic logistics operation.
• Comprehensive training and ongoing support.

If you're an organised, customer-focused logistics professional looking for your next challenge, we'd love to hear from you.