Logistics Agent

Calor Gas Ltd; Bury St Edmunds; On-site; GBP 22,000 - 30,000; Full time

Job summary

Calor Gas Ltd in Saxham is seeking a Customer Service driven Logistics Agent to support site management with compliance, inventory, and transport coordination. You will handle customer orders, maintain master data, and apply strong service standards across multiple channels.

The role requires experience in SAP, Salesforce and Tru Tac, plus excellent administrative and teamwork skills. You will contribute to safe, efficient operations and accurate stock control at our Saxham site.

Qualifications

• Experienced customer-focused professional with strong administrative skills.
• Ability to work in a team and share best practices.
• Proficient with SAP, Salesforce and Tru Tac.

Responsibilities

• Support site management in compliance, inventory, financials and transport.
• Assist in safety and stock control through daily routines.
• Handle customer orders via SAP and Salesforce, and maintain master data.
• Conduct regular stock counts and reconcile records.
• Support drivers with daily runs and loading sheets.

Skills

Customer service

Teamwork

Organisational skills

Attention to detail

Tools

SAP

Salesforce

Tru Tac

Microsoft Office

Job description

Location: Bury St Edmunds Saxham
Salary: £26,228 (Per Annum)
Hours: 5 days per week (covering Monday-Friday)
Contract Type: Full Time / Permanent

Join our dynamic team and take a proactive role in upholding site safety standards, maintaining meticulous inventory and financial controls, and assisting in transport planning through effective customer master data management. This customer-focused position demands exceptional customer service skills across various communication platforms.

We are looking to recruit a Customer Service driven Logistics Agent for our site in Saxham.

Responsibilities

• Support site management in achieving compliance obligations, inventory, financial, health and safety, and transport.
• Contribute to a safety-first operation and drive towards an incident free workplace.
• Proactive approach to Health & Safety Management by undertaking site daily walkabouts, identifying Safety Observations, Near Misses and ensuring any actions raised are dealt with in timely fashion.
• Place orders on system for delivery/collection using SAP.
• Take Inbound/outbound calls for customer orders, queries, and general information, utilizing Salesforce programme.
• Receipt stock in/out received in barrels.
• Inventory stock control, complete physical stock counts and be able to enter stock counts onto system.
• Raise and receipt Purchase orders and ensure correct stock levels are maintained.
• Review daily aborts, cancels, and fill returns.
• Support drivers in reviewing daily runs, printing loading sheets and manifests.
• Track our drivers through Telematics system.
• General housekeeping.

Do You/Are You

• An experienced Customer Service/Driven professional with a positive attitude.
• An administrator with excellent organisational skills.
• Able to work well in a team supporting colleagues and sharing best practice.
• Committed and flexible to meet business demands.
• Able to take Personal Ownership of tasks, especially safety.
• Experienced in Microsoft office, Salesforce, SAP and Tru Tac.
• Articulate with good attention to detail.

At Calor, we are committed to fostering a diverse and inclusive environment where everyone feels valued, respected, and empowered. We believe that our differences make us stronger, and embracing diversity is not only the right thing to do, but it also drives innovation and success.

We understand that building an inclusive business is an ongoing journey, and we are dedicated to continually learning, evolving, and challenging ourselves to create a more equitable and inclusive future. We encourage all members of our community to join us on this journey, as we firmly believe that diversity and inclusion are essential for a better, brighter tomorrow.