Lodge Manager

TieTalent; Marlow; On-site; GBP 21,150 - 25,850; Full time

Benefits offered by this job

Annual holiday entitlement of 24 days + Bank Holidays

A day off on your Birthday

Life Assurance

Eye care reimbursement

Professional development and qualifications

Job summary

A leading retirement living management company is seeking a Lodge Manager for a property in Marlow, England. This role requires excellent customer service and administration skills, managing property maintenance, and coordinating activities for Owners. Ideal candidates will have experience in similar sectors and a passion for enhancing residents' lifestyle. The position offers a salary of £23,500 per annum along with several benefits including holiday entitlement and life assurance.

Qualifications

• Experience in retirement living or related sectors.
• Excellent customer service and administration skills.
• Ability to work independently and manage safety efficiently.

Responsibilities

• Coordinate development activities for high living standards.
• Manage property maintenance and contractor liaison.
• Organize events and activities for Owners.

Skills

Customer service

Administration

Communication

Problem-solving

Tools

Microsoft Office (Excel, Outlook)

Job description

Overview

Join to apply for the Lodge Manager role at TieTalent.

Location: Peel Lodge, Marlow, SL7 3FH

Salary: £23,500 per annum, plus excellent benefits
Hours: Monday to Friday, 09:00 to 17:00 (1 hour lunch)

About the Role

Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.

Reporting to the Area Manager, you\'ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you\'ll be the trusted, on-site \"go-to\" person and a friendly neighbour for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more. This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.

About You

This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work \"front of house\" and is focused on providing a first-class customer service with excellent administration skills.

Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you\'ll have an outgoing and friendly personality with a love of people. You\'ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. You will be happy working alone and independently, using your own initiative.

To support with the organisation of events and to effectively administer the maintenance of the site, you\'ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.

Responsibilities

• Coordinate development activities and related operations to ensure a high standard of living for Owners.
• Manage property maintenance, liaise with customers and suppliers, and oversee contractors.
• Schedule maintenance, complete health and safety checks, and organise Owner events and activities.
• Act as the on-site point of contact and maintain a secure, welcoming environment.
• Provide first-class administration and customer service support.

What You’ll Be Rewarded

• Annual holiday entitlement of 24 days + Bank Holidays
• A day off on your Birthday
• Life Assurance
• Eye care reimbursement
• Colleague Introduction reward scheme
• Professional development and qualifications
• Thorough induction and ongoing training
• Rewarding work

About Us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally, overseeing more than 9,000 apartments and providing property services and customer care to over 11,000 retired people. We are growing and have ambitious plans for the future. Join us and be part of a professional, award-winning, customer-focused team. Our TORCH values are Trust, Openness, Respect, Communication, and Honesty.

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Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Technology, Information and Internet