Lodge Manager

Churchill Estates Management; Liverpool; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

24 days annual holiday (pro rata) + BH

Birthday day off

Life Assurance

Eye care reimbursement

Professional development and training

Induction and ongoing training

Rewarding work

Job summary

Churchill Estates Management in Formby, Liverpool is seeking a Lodge Manager for our retirement development. You will coordinate the development and activities, delivering a hassle-free retirement living lifestyle for Home Owners, and provide first-class customer service on-site.

Reporting to the Area Manager, you’ll manage maintenance, liaise with customers and suppliers, schedule works, complete health and safety checks, and organise events for Owners.

Qualifications

• Experience in administration and customer service within a people-facing role.
• Ability to coordinate activities and liaise with residents, contractors and suppliers.
• Proficient in Microsoft Office applications including Excel and Outlook.

Responsibilities

• Coordinate the retirement development and related activities.
• Manage maintenance on-site and ensure health and safety checks are completed.
• Provide first-class customer service to Home Owners and act as on-site point of contact.

Skills

Administration

Customer service

On-site coordination

Front of house

Scheduling

Tools

Microsoft Office

Excel

Outlook

Job description

• Salary: £22,857.14 per annum, plus excellent benefits
• Hours: Monday to Friday, 32 hours per week. Monday/Tuesday 9am - 4:30pm, Weds - Fri 9am - 3:30pm (Can be flexible)
• Location: Trinity Lodge, Formby,Liverpool, L37 3AA

About the role

Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.

Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, you’ll be the trusted, ‘go-to’ person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more!

This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.

About you

This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.

Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.

To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.

How you’ll be rewarded

• Annual holiday entitlement of 24 days (pro rata) + Bank Holidays
• A day off on your Birthday
• Life Assurance
• Eye Care reimbursement
• Professional development and qualifications
• Thorough induction and ongoing training
• Immensely rewarding work

About us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.

We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people.

However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.

Join us and be part of a professional, award winning, customer focused team.

Our Company Values TORCH:Trust/Openness/Respect/Communication/Honesty

We are looking for the very best people to join our business and adopt our values so if you want to be part of our success story

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