Retirement Home Manager

TieTalent; Slough; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

24 days annual holiday

Birthday day off

Life Assurance

Eye Care reimbursement

Professional development

Thorough induction and training

Job summary

A retirement living management company is seeking a Lodge Manager for their development in Slough. You'll coordinate maintenance, provide excellent customer service, and manage events, enhancing the living experience of residents. The ideal candidate has strong administration skills and enjoys working with people. This role promises personal fulfillment and a dynamic working environment.

Qualifications

• Experience in retirement living, social housing, or hospitality.
• Strong administration skills and computer literacy.
• Ability to work independently and manage safety.

Responsibilities

• Coordinate maintenance and ensure a first-class service.
• Manage contractors and schedule maintenance.
• Organize activities and events for Owners.

Skills

Customer service

Administration

Problem-solving

Event organization

Microsoft Office

Job description

Overview

Churchill Estates Management are recruiting for an exceptional Lodge Manager for our retirement development. We seek someone who loves working with people, with a background in administration and customer service. This varied and interesting role will see you co-ordinating the development and related activities, making a positive difference every day to the lives of our Home Owners and providing a hassle and worry-free retirement living lifestyle.

Reporting to the Area Manager, youll be managing both the maintenance of the property and providing a first-class service to Owners. In this autonomous role, youll be the trusted, go-to person on-site and a 'friendly neighbour' for Owners. You will liaise with a range of customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, organising activities and events for Owners and much more!

This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.

Responsibilities

• Locating and coordinating maintenance and ensuring a first-class service to Owners; acting as the on-site trusted contact and a 'friendly neighbour'.
• Liaising with customers and suppliers, managing contractors, scheduling maintenance, completing health and safety checks, and organising activities and events for Owners.
• Supporting with the organisation of events and effectively administering the maintenance of the site.

Location: Beeches Lodge, Burnham, SL1 8FD

About You

This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work front of house and is focused on providing a first-class customer service with excellent administration skills.

Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, youll have an outgoing and friendly personality with a love of people. Youll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.

To support with the organisation of events and to effectively administer the maintenance of the site, youll be an accomplished administrator, computer literate, with previous experience of using Microsoft Office applications, including Excel and Outlook.

Rewards / Benefits

• Annual holiday entitlement of 24 days + Bank Holidays
• A day off on your Birthday
• Life Assurance
• Eye Care reimbursement
• Colleague Introduction reward scheme
• Professional development and qualifications
• Thorough induction and ongoing training
• Immensely rewarding work

About Us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation. We manage over 220 developments nationally. That means we oversee more than 9,000 apartments, providing property services and customer care to over 11,000 retired people. However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future. Join us and be part of a professional, award winning, customer focused team.

Our Values

Our Company Values TORCH: Trust / Openness / Respect / Communication / Honesty

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