Residential Lodge Manager

Churchill Estates Management; Seaton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

24 days holiday + Bank Holidays

Birthday day off

Rent-free 2-bedroom apartment

Life Assurance

Eye care reimbursement

Professional development & training

Induction and ongoing training

Rewarding work

Job summary

Churchill Estates Management is seeking a Lodge Manager for Jubilee Lodge, Seaton. The role focuses on delivering excellent customer service to Home Owners, coordinating activities, and managing on-site operations.

You will handle contractor liaison, safety checks, and front-of-house duties, ensuring a welcoming, well-run retirement development. An administration background and proficiency with MS Office are essential.

Qualifications

• Experience in administration and customer service is essential.
• Proficient in Microsoft Office applications, including Outlook.
• Strong communication and organisational skills with initiative.

Responsibilities

• On-site Lodge Manager duties, including coordinating activities and contractors.
• Maintain health and safety checks and overall property upkeep.
• Provide first-class service to Home Owners and visitors.
• Liaise with customers, suppliers and internal teams.
• Manage front-of-house operations and events coordination.

Skills

Customer service

Administration

Communication

Organisational skills

Education

Experience in administration or customer service environment

Tools

Microsoft Office

Outlook

Job description

• Salary: £21,000 per annum, plus excellent benefits
• Hours: Monday to Friday, 09:00 am to 17:00 pm with 1 hour for lunch
• Location: Jubilee Lodge, The Underfleet, Seaton, Devon, EX12 2WF - please note that this is a live in role
  

About the role

Churchill Estates Management are offering an exciting opportunity for someone who loves working with people, coupled with a background in administration and customer service to join our retirement development as a Lodge Manager. This varied and interesting role provides you with the chance to make a positive difference every day to the lives of our Home Owners. By being a ‘friendly neighbour’, you’ll be organising activities, co-ordinating the development, managing contractors, completing health and safety checks and much more!

Reporting to the Area Manager, you’ll be managing both the maintenance of the property and providing a first-class service to Owners. You’ll be the trusted, ‘go-to’ person on-site, liaising with a range of customers, contractors, suppliers and internal Churchill Colleagues.

This role is pivotal to the success of the Lodge, the enjoyment of Owners and is hugely rewarding.

About you

Your passion for excellent customer service is vital. With the focus on providing a happy and fulfilling lifestyle for the Owners, you’ll have an outgoing and friendly personality with a love of people. You’ll know when to act with sensitivity and diplomacy but also have the efficiency and assertiveness to manage the safety and the security of the development, displaying good judgement and the ability to be calm under pressure. Despite the high levels of social contact with residents, you will be happy working alone and independently, using your own initiative.

To support with the organisation of events and to effectively administer the maintenance of the site, you’ll be an accomplished administrator and computer literate, with previous experience of using Microsoft Office applications, including Outlook.

This position is ideally suited to people with experience of similar backgrounds such as retirement living, social housing, hospitality, uniformed services, charity and health & social care sectors. A successful Lodge Manager is someone who loves to work ‘front of house’ and is focused on providing a first-class customer service with excellent administration skills.

How you’ll be rewarded

• Annual holiday entitlement of 24 days + Bank Holidays
• A day off on your Birthday
• 2 bedroom rent free apartment included, partners welcome
  
• Life Assurance
• Eye Care reimbursement
• Professional development and qualifications
• Thorough induction and ongoing training
• Immensely rewarding work

About us

We are Churchill Estates Management, a progressive managing agent of privately owned leasehold Retirement Living accommodation.

We manage over 200 developments nationally. That means we oversee more than 8000 apartments, providing property services and customer care to over 10,000 retired people.

However, we are not stopping there, as we are rapidly growing and have ambitious plans for the future.

Join us and be part of a professional, award winning, customer focused team.

Our Company Values TORCH:Trust/Openness/Respect/Communication/Honesty

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