Local Housing Manager

Housing 21; Cherwell District; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Blue Light Card discount

holiday trade scheme

volunteer days

Occupational Sick Pay

Occupational Maternity Pay

and more

Job summary

Housing 21 is seeking a Local Housing Manager to lead our Retirement Living schemes. You will deliver a high-quality housing and support service to residents, with a focus on tenancy sustainment and wellbeing.

The role involves engaging with residents and the local community, and ensuring the building is safe and welcoming. Working with the Operations Manager, you will manage relationships, support colleagues, and respond to local issues affecting homes.

Qualifications

• Excellent reading, writing and numeracy skills.
• Experience in social housing, especially with older people (desirable).
• Knowledge of issues faced by older people or vulnerable groups (desirable).
• People management experience with direct reports or contractors (desirable).
• CIH Level 3 or 4 desirable.

Responsibilities

• Provide housing and support services to residents in Retirement Living schemes.
• Build strong relationships with residents and the local community.
• Ensure buildings are safe and secure for residents.
• Support tenancy sustainment and resident wellbeing.
• Coordinate with the Operations Manager on service delivery.

Skills

Reading & numeracy

Social housing experience

Older people issues

People management

CIH Level 3/4

Job description

Shift Pattern: Mon - Fri (hours to be agreed within 8-6)

In the role of Local Housing Manager, you will be at the very heart of our Housing 21 Retirement Living schemes.

This customer-facing role provides a professional, high quality and effective housing and support service to residents. With the support of the Operations Manager, the Local Housing Manager is responsible for all aspects of court life and relationships with the local community.

The role is diverse, and no two days are the same. Our Local Housing Managers support all residents to enable them to live independently in their own homes, with a focus on tenancy sustainment, support and resident wellbeing. They ensure the building is safe and secure, engage actively with residents and the local community, and assist residents to reach consensus about local issues affecting their homes.

Qualifications and Desirable Criteria

• Excellent standard of reading, writing and numeracy
• Experience of working in the social housing sector, particularly with a focus on older people (desirable)
• Knowledge and/or experience of the issues faced by older people or other vulnerable groups in particular Dementia, drug & alcohol use and mental health (desirable)
• People Management, i.e. direct reports, contractors (desirable)
• CIH Level 3 or 4 (desirable)

In addition, if you are committed to delivering the best, are passionate about developing others and the organisation, and have a can-do approach with a customer focused attitude, we would love to hear from you.

Benefits

• Blue Light Card discount
• holiday trade scheme
• volunteer days
• Occupational Sick Pay
• Occupational Maternity Pay
• and more.

We're passionate about people and support our employees to do what they do best, whether that's through flexible working, learning new skills or being part of a friendly and supportive workplace culture.

As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made.

With an exciting national development programme for older people's housing, there's never been a better time to join Housing 21.