Local Housing Manager - Bournemouth, Dorset

Housing 21; Lower Blandford St Mary; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Blue Light Card discount

Holiday trade scheme

Volunteer days

Sick pay and Maternity Pay

Job summary

Housing 21 is seeking a Local Housing Manager for our Bournemouth scheme in Dorset. You will lead day-to-day tenancy management, deliver high-quality housing and support services, and work closely with residents to promote independence and wellbeing within a safe, well-maintained building.

The role focuses on engagement with residents and the local community, ensuring approachable service delivery, and coordinating with the Operations Manager to maintain strong relationships and effective

Qualifications

• Excellent standard of reading, writing and numeracy.
• Experience in the social housing sector, especially with older people (desirable).
• Understanding of issues affecting older people or vulnerable groups (desirable).
• People management and supervision experience (desirable).

Responsibilities

• Oversee housing and support services across Retirement Living schemes.
• Promote tenancy sustainment and resident wellbeing with a customer-focused approach.
• Ensure buildings are safe, secure and well-maintained for residents.
• Engage with residents and the local community to reach consensus on local issues.

Skills

Reading and numeracy

Social housing experience

People management

Community engagement

Education

CIH Level 3 or 4

Job description

Local Housing Manager - Bournemouth, Dorset

Hours: 29 hours per weekShift Pattern:Monday to FridayIn the role of Local Housing Manager, you will be at the very heart of our Housing 21 Retirement Living schemes.This customer-facing role provides a professional, high quality and effective housing and support service to residents. With the support of the Operations Manager, the Local Housing Manager is responsible for all aspects of court life and relationships with the local community.The role is diverse, and no two days are the same. Our Local Housing Managers support all residents to enable them to live independently in their own homes, with a focus on tenancy sustainment, support and resident wellbeing. They ensure the building is safe and secure, engage actively with residents and the local community, and assist residents to reach consensus about local issues affecting their homes.

What we’re looking for:

• Excellent standard of reading, writing and numeracy
• Experience of working in the social housing sector, particularly with a focus on older people (desirable)
• Knowledge and/or experience of the issues faced by older people or other vulnerable groups in particular Dementia, drug & alcohol use and mental health (desirable)
• People Management, i.e. direct reports, contractors (desirable)
• CIH Level 3 or 4 (desirable)

In addition, if you are committed to delivering the best, are passionate about developing others and the organisation, and have a can-do approach with a customer focused attitude, we would love to hear from you.

Why us?

We’re passionate about people and support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more. With an exciting national development programme for older people’s housing, there’s never been a better time to join Housing 21. We’re an inclusive employer and care about diversity in our teams. Let us know in your application if you have accessibility requirements for interviews.

Closing date for applications 8 November 2026, with interviews taking place 16 November 2026. Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received.