Lobby Receptionist

JPMorgan Chase; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

J.P. Morgan seeks a Lobby Receptionist to create a welcoming environment for employees and guests. This role involves managing visitor registrations, ensuring high service standards, and addressing inquiries. Ideal candidates will have experience in client-facing roles and strong communication skills.

Qualifications

• Experience in client-facing roles.
• Reception experience in corporate or hospitality settings.
• Proven ability to deliver quality service.

Responsibilities

• Facilitate the welcome and registration process for visitors.
• Administer the visitor access card system.
• Address and resolve issues affecting service standards.

Skills

Interpersonal skills

Communication skills

Organizational skills

Customer service

Tools

Microsoft Office

Job description

Are you ready to be the welcoming face of J.P. Morgan company? As a Lobby Receptionist, you will play a pivotal role in creating a positive first impression for our employees and guests. This is your chance to shine in a dynamic environment where your exceptional service skills will be valued and rewarded. Join us in maintaining high service standards and ensuring smooth daily operations. Be part of a team that values proactive and efficient administrative support.

As a Lobby Receptionist in the Amenity Services team, you will be the primary point of contact for employees and guests, ensuring smooth daily operations. You will coordinate with staff, vendors, and clients to maintain high service standards. Your role is crucial in delivering exceptional service and upholding our codes of conduct. Together, we will create a welcoming and efficient environment.

Job Responsibilities:

• Facilitate the welcome and registration process for visitors and clients, adhering to security protocols.
• Administer the visitor access card system for premises.
• Stay informed about all scheduled visitor and client arrivals.
• Provide outstanding service to all visitors and clients, maintaining a flexible and positive approach.
• Act as the initial point of contact for general inquiries and direct calls to the appropriate departments.
• Address and resolve issues affecting service standards.
• Communicate ongoing or potential concerns to ensure effective communication.
• Continuously seek accurate and up-to-date information.
• Review details of upcoming events, meetings, and visitors during daily operations meetings.

Required Qualifications, Capabilities, and Skills:

• Experience in client-facing roles.
• Reception experience in corporate, leisure, or hospitality settings.
• Proven ability to deliver quality service.
• Strong interpersonal and communication skills.
• Highly organized with the ability to manage multiple tasks and prioritize effectively.
• Excellent oral and written communication skills.
• Ability to work well in a team environment.

Preferred Qualifications, Capabilities, and Skills:

• Experience in client-facing roles within a five-star environment.
• Proficiency in computer skills, including Microsoft Office and room booking systems.

About us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.