Front of House

Mitie Cleaning & Hygiene Services; Greater London; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Flexible benefits scheme

Virtual GP for you and household

Salary Finance benefits

Choices platform for personalised ben­

MiDeals discounts

Cycle-to-work scheme

Life cover and savings scheme

Mitie Stars recognition program

Job summary

Mitie Cleaning & Hygiene Services, at The Shard in London, seeks a reception professional to deliver a welcoming, efficient guest experience. You will manage sign-ins, passes and host coordination, while handling calls and emails with confidence.

The role requires a proactive, customer-focused approach, strong communication, and the ability to work at a fast pace in a corporate environment. This fixed-term, full-time position includes a comprehensive benefits package.

Qualifications

• Experience in hospitality, customer service or corporate reception.
• Ability to greet and assist clients with warmth and confidence.
• Excellent presentation and professional appearance.
• Strong communication, including verbal; second language is a plus.

Responsibilities

• Create excellent first impressions with warm, confident welcomes for visitors and staff; manage visitor sign-in and passes.
• Own the guest journey from arrival to departure for a seamless experience.
• Interact via telephone and use Outlook and Teams for communications.
• Verify identities and issue passes per site procedures; coordinate host arrivals.
• Respond to reception emails promptly and manage safety and compliance requirements.
• Keep KPI and site messages updated daily/weekly; report hazards and incidents.
• Complete necessary training and stay aware of Health & Safety on site.
• Support meeting room bookings and report building faults as needed.

Skills

Hospitality experience

Customer service

Corporate reception

Verbal communication

Second language

Outlook

Teams

Tools

Outlook

Teams

Job description

Shift Pattern: Monday - Friday

Location: The Shard, Level 12, 32 London Bridge Street, London, Greater London, England, SE1 9SG

This is an excellent opportunity for someone who thrives in a fast-paced corporate environment and takes pride in delivering a positive customer experience.

• Do you have experience in hospitality, customer service or corporate reception
• Connect naturally with people and communicate with warmth and confidence
• Take real pride in your presentation and the spaces around you
• Bring energy and a genuine “how can I help?” mindset
• Reliable, Enthusiastic and Hardworking, Passionate about what you do
• Ability to work on own initiative
• Good timekeeper
• Good communication skills - specifically verbal preferably with a second language

Pay Rate: £15.45

Position: Fixed Term Contract

Contract Type: Full Time

Hours: 40

Please note this role requires NPPV & CTC vetting, which must be achieved before the employment commences

Job Overview

• Create brilliant first impressions through warm, confident and personalised welcomes to all client visitors, guests and staff, ensure all who arrive book in and receive visitors passes
• Own the guest journey from arrival to departure, making every interaction feel seamless
• Confidently interact via telephone and comfortable using workplace technology, including Outlook and Teams
• Check identities of attendees and issue passes following the Client AI for site, arranging hosts for visitors as required.
• Respond to the Reception Inbox, making sure all emails are responded too in a timely manner.
• Comply with legal obligations and safety requirements of the role.
• Follow Assignment Instructions (AI) and procedures appropriately.
• Ensure that all KPI databases are accurately updated on a daily / weekly basis.
• Monitor, respond and communicate any site messages using the Site Radio
• Fully and satisfactorily complete all competency training required to carry out your role
• Complete training where applicable for continuous self-development as directed by the Security Account Manager.
• Observe and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.

Main Duties

• Undertakeduties as described in accordance with the Reception Procedures Manual.
• To maintain the appropriate standards of conduct, dress, hygiene and appearance of a “Front of House” appointment, whilst being polite, efficient and presentable at all times.
• To make staff, colleagues and visitors feel welcome and to aim to make the guest's time at the office a business-like and pleasurable experience.
• To be readily able to answer any questions and / or find out the answer promptly.
• To receive and look after guests until they are met by their host.
• To maintain a quality reception area.
• To follow Assignment Instructions (AI) and procedures appropriately
• To support the booking service for meeting rooms.
• To report any building faults or H&S concerns, logged with the helpdesk for reactive maintenance.
• To provide informative and helpful guidance to those requiring assistance finding, booking and using meeting rooms.
• To receive delivery of post external, log receipt, update Porter service
• To monitor, respond and communicate any site messages using the Site Radio
• To fully and satisfactorily complete all competency training required to carry out your role
• To complete training where applicable to ensure continuous self-development as directed by the Security Account Manager.
• To observe and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• To stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• To ensure that customer complaints are promptly dealt with, and action taken to prevent reoccurrence.
• To undertake other reasonable tasks as requested.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

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