Loan Operations Associate – Hybrid (EMEA)

G MASS; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid working

Discretionary bonus

Non-contributory pension

27 days annual leave

Job summary

G MASS, in partnership with a leading global bank, seeks a permanent Associate in the EMEA Loans Administration team in London. You will own accurate servicing across the full loan lifecycle, interpreting documentation and guiding colleagues to strengthen controls and automation.

The role requires hands-on experience with bilateral, syndicated, and/or agency facilities, and the ability to translate facility documents into precise processing. Hybrid working is offered.

Qualifications

• Hands-on experience servicing bilateral, syndicated and/or agency loans across the full lifecycle.
• Ability to interpret facility documentation and translate it into accurate operational processing.
• Strong understanding of maker-checker controls, segregation of duties, reconciliations and operational risk.
• Clear written and verbal communication with banks, borrowers and internal stakeholders.
• Experience with ACBS or a comparable loan-processing platform is an advantage.
• Exposure to loan trading, CLO or specialist portfolios, Islamic finance, credit insurance or risk-free-rate products is an advantage.

Responsibilities

• Set up and service bilateral, syndicated and agency facilities, processing drawdowns, rollovers, repayments, prepayments, interest, fees and guarantees within deadlines.
• Review facility agreements, notices and instructions, validating rates, value dates, fees and settlement details before release.
• Process primary and secondary loan trades and keep lender, commitment and position records accurate.
• Monitor nostro and internal cash positions, complete reconciliations and investigate unmatched or aged items.
• Work with borrowers, Agent and Participant banks, Relationship Managers and internal teams to resolve queries and obtain authorised instructions.
• Identify and elevate operational, documentation and settlement risks, and support root-cause analysis and remediation.
• Support the AVP with workflow oversight, prioritisation and cross-training, and give practical guidance to colleagues.
• Contribute to process improvement, system testing and automation that reduces manual work while keeping controls intact.

Skills

Loan servicing

Operational risk

Cross-functional collaboration

Process improvement

Automation

Tools

ACBS

Job description

G MASS, in partnership with a leading global bank, seeks a permanent Associate in the EMEA Loans Administration team in London. You will own accurate servicing across the full loan lifecycle, interpreting documentation and guiding colleagues to strengthen controls and automation.

The role requires hands-on experience with bilateral, syndicated, and/or agency facilities, and the ability to translate facility documents into precise processing. Hybrid working is offered.