LMS Administrator

Metropolitan Police; Greater London; On-site; GBP 32,605 - 39,850; Full time

Job summary

Metropolitan Police in Greater London is seeking an LMS Administrator to support the operation and optimisation of their Learning Management System. The successful candidate will manage incoming requests via ServiceNow and ensure high-quality data accuracy. Key responsibilities include acting as the first point of contact for LMS queries, maintaining compliance with GDPR, and collaborating with various stakeholders. This position offers a starting salary of £36,228, including allowances, with annual increases based on performance.

Qualifications

• Experience in operating Learning Management Systems (LMS).
• Strong understanding of GDPR and data management policies.
• Proven abilities in customer support and service quality improvement.

Responsibilities

• Act as the first point of contact for LMS-related queries.
• Manage tickets through ServiceNow according to SLAs.
• Maintain data accuracy and system integrity.
• Collaborate with facilitators, HR colleagues, and subject matter experts.

Skills

ServiceNow

Data management

Customer support

Compliance monitoring

Troubleshooting

Job description

Salary: The starting salary is £36,228, which includes allowances totalling £3,009.

The salary is broken down as £33,219 basic salary, which will increase annually until you reach the top of the scale £35,541 Plus, a location allowance of £2,009 and a non-pensionable allowance of £1,000.

Job Reference: 20718

Completed applications must be submitted by 23:55 on 1st June 2026

As LMS Administrator, you’ll be responsible for the day-to-day operation, support and optimisation of the organisation’s Learning Management System. You’ll manage incoming tickets and requests via ServiceNow, ensuring learners and stakeholders receive timely and accurate support, and maintain high-quality data and system integrity. Plus, you’ll contribute to broader administrative activity so that our learning offer is as effective as possible.

Key responsibilities

• Act as the first point of contact for LMS-related queries submitted through ServiceNow
• Triage, resolve and escape tickets according to defined SLAs (Service Level Agreements).
• Maintain accurate records of resolutions and recurring issues to improve service quality.
• Provide clear, professional guidance and troubleshooting support.
• Maintain data accuracy, user records and learning histories.
• Ensure all content and data management processes adhere to organisational policies, GDPR and government standards.
• Support compliance monitoring and reporting for mandatory learning.
• Support Learning Technologies with projects, system enhancements, and new feature rollouts.
• Collaborate with facilitators, HR colleagues, and subject matter experts.
• Administer LMS roles, permissions and access groups to ensure users have appropriate access levels.
• Regularly review user access removing outstates roles and ensuring a least-privileged access model.

How to apply

To begin your career at the Met, please click the "apply button". The application process requires a comprehensive CV, a Personal Statement, and an online application form. In your Personal Statement, you should explain your interest in the position and illustrate how your skills and experiences make you a suitable candidate. Please note that you should not submit two copies of your CV, and ensure that your documents are saved in either PDF or Word format, clearly labelled as CV and Personal Statement.