Live Trading Systems Engineer: Incident Response & Automation

AAA Global; Greater London; On-site; GBP 60,000 - 95,000; Full time

Job summary

AAA Global is seeking a Trade Support Engineer in Greater London to troubleshoot live trading issues and minimize downtime. You will work directly with traders and developers, automate workflows using Linux and Python, and manage incidents end-to-end in a fast-paced environment.

The role emphasizes proactive problem-solving, clear communication across technical and non-technical teams, and a strong ownership mindset in incident management. Experience with SQL/Snowflake is a plus.

Qualifications

• Linux troubleshooting experience (CLI).
• Python and Bash scripting for automation.
• Experience supporting end users in a high-pressure environment.
• Excellent problem-solving and communication skills; comfortable working with tech and non-tech teams.
• Detail-oriented with ownership mindset for incident management and process improvement.
• Experience querying databases (SQL); Snowflake preferred.

Responsibilities

• Troubleshoot live trading system issues and minimize downtime; communicate status updates to stakeholders.
• Monitor real-time production environments, respond to anomalies, and escalate as needed.
• Automate workflows and manual processes using Linux, Python and Bash to improve efficiency.
• Collaborate with traders and developers to relay issues and assist with patching and recovery.
• Contribute to process improvements and documentation (runbooks, FAQs, retrospectives).
• Own incident response and drive continuous improvement of support operations.

Skills

Linux CLI

Python

Bash scripting

Incident management

End-user support

Problem solving

Communication

SQL

Snowflake

Tools

Linux

Snowflake

Job description

AAA Global is seeking a Trade Support Engineer in Greater London to troubleshoot live trading issues and minimize downtime. You will work directly with traders and developers, automate workflows using Linux and Python, and manage incidents end-to-end in a fast-paced environment.

The role emphasizes proactive problem-solving, clear communication across technical and non-technical teams, and a strong ownership mindset in incident management. Experience with SQL/Snowflake is a plus.