Trade Support Engineer

AAA Global; Greater London; On-site; GBP 60,000 - 95,000; Full time

Job summary

AAA Global is seeking a Trade Support Engineer in Greater London to troubleshoot live trading issues and minimize downtime. You will work directly with traders and developers, automate workflows using Linux and Python, and manage incidents end-to-end in a fast-paced environment.

The role emphasizes proactive problem-solving, clear communication across technical and non-technical teams, and a strong ownership mindset in incident management. Experience with SQL/Snowflake is a plus.

Qualifications

• Linux troubleshooting experience (CLI).
• Python and Bash scripting for automation.
• Experience supporting end users in a high-pressure environment.
• Excellent problem-solving and communication skills; comfortable working with tech and non-tech teams.
• Detail-oriented with ownership mindset for incident management and process improvement.
• Experience querying databases (SQL); Snowflake preferred.

Responsibilities

• Troubleshoot live trading system issues and minimize downtime; communicate status updates to stakeholders.
• Monitor real-time production environments, respond to anomalies, and escalate as needed.
• Automate workflows and manual processes using Linux, Python and Bash to improve efficiency.
• Collaborate with traders and developers to relay issues and assist with patching and recovery.
• Contribute to process improvements and documentation (runbooks, FAQs, retrospectives).
• Own incident response and drive continuous improvement of support operations.

Skills

Linux CLI

Python

Bash scripting

Incident management

End-user support

Problem solving

Communication

SQL

Snowflake

Tools

Linux

Snowflake

Job description

Our client is seeking a highly motivated, technically adept Trade Support Engineer. In this high-impact role, you’ll collaborate directly with traders and developers to troubleshoot critical live trading issues, manage complex incidents, and ensure the stability and resilience of production trading systems. You will be relied upon for swift problem diagnosis under pressure, rapid resolutions to minimize system downtime, and clear, concise communication across both technical and non-technical teams. This is an individual contributor role for an engineer who likes autonomy, thrives in urgent situations, and is eager to make meaningful contributions to a cutting-edge trading operation.

WHAT YOU’LL DO

• Troubleshoot and resolve live trading system issues, minimizing downtime during outages and communicating status updates to stakeholders
• Monitor real-time production environments, respond to anomalies, and escalation as needed
• Automate workflows and manual processes using Linux, Python, and Bash to improve operational efficiency
• Collaborate directly with traders and developers to relay critical system and software issues, and assist with patching and recovery
• Contribute to process improvements, documentation, and knowledge-sharing materials (runbooks, FAQs, retrospectives)
• Own incident response, follow up on lessons learned, and drive continuous improvement of support operations

THE CLIENT IS LOOKING FOR-

• Experience troubleshooting in a Linux environment via CLI
• Knowledge of Python and Bash scripting for automation
• Prior experience supporting end users in a high-pressure, fast-paced environment
• Excellent problem-solving and communication skills; comfortable working with technical and non-technical teams
• Detail-oriented with a proactive, ownership-driven approach to incident management and process improvement
• Experience querying databases (SQL, Snowflake) preferred