Head of Account Management

Live Nation Entertainment; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Tickets to shows and festivals

Unlimited annual leave

Office in Farmiloe Building, Farringd

Job summary

Live Nation Entertainment, based in London, is seeking a Head of Account Management to lead an arm of the Account Management team and oversee renewal-focused partnerships. The role focuses on delivering efficient, end-to-end partnership delivery and ensuring client objectives are met.

You will mentor the team through escalation and problem-solving, maintaining strong relationships with partners and guiding processes that streamline client servicing.

Qualifications

• Proven experience in leadership roles with a renewal focus.
• Strong understanding of the client lifecycle with the ability to build and maintain strong client relationships.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Demonstrated ability to meet deadlines and manage multiple priorities.

Responsibilities

• Provide accurate reflection of partner/partnership satisfaction and performance to VP.
• Implement necessary processes and tools to allow the team to succeed as vision is set.
• Guide the team to ensure efficient, organised and smooth account management with partners.

Skills

Leadership experience

Client lifecycle

Communication skills

Analytical thinking

Prioritization/Deadlines

Job description

Job Summary:

Company: Live Nation

Department: Marketing Partnerships

Location: Farringdon, London

Reports to: VP, Account Management

Working Hours : Mon – Fri 10 – 6 with evenings and weekends as required

Contract type : Permanent

Role Description

The Marketing Partnerships team work with a large number of brands to deliver commercial partnerships in the live music space - yes music is at the heart of what we do, but brand strategy and searching for new, creative ways to connect brands with our passionate fans is really what makes us excited.

The Head of Account Management is responsible for leading an arm of the Account Management team which is tasked to fulfil multiple partnership contracts with procision and great organisation. These accounts are often a combination of brand or agency led agreements, and may be new to the our business or festival fields altogether. Therefore, we are looking for a confident tactician who can ensure our partners get from start to finish in the most efficient and seamless way, allowing us to support them in achieving their objectives.

What we can offer you

Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The newly opened Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.

Who you are

Competencies / Skills / Knowledge / Experience

You will be asked for examples of the below within the hiring process:

Required

• Proven experience in leadership roles with a renewal focus.
• Strong understanding of the client lifecycle with the ability to build and maintain strong client relationships
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Demonstrated ability to meet deadlines and manage multiple priorities.

Preferred

• Experience in/at a rights holder business
• Experience with a brand who has operated similar partnerships
• Project management or Managerial certification

Behaviours

The following attributes determine how the role will be carried out and are required to be a success

• A process driven approach to create consistency across the team – clear, simple and effective processes where needed.
• Ability to problem solve with a calm and analytical manner – understanding the best route to solve issues which benefits both our partners and internal business.
• Excellent communication and relationship understanding – this role will face difficult conversations both internally and externally as an escalation point. Being able to address these with an understanding yet often firm approach is vital to the roles success.

What the role includes

For manager:

• Provide an accurate reflection of partner/partnership satisfaction and performance to VP.
• Where VP sets vision and objective of the Account Management team, implement the necessary processes and tools to allow the team to succeed.

For team they manage:

• Guide the team in ensuring efficient, organised and smooth account management with our partners – we want to make working with our businesses feel easy.
• Mentor through escalation and problem solving, being an escalation resolver where required.

For their clients:

• Ensure client objectives are the core focus of the account management team, identifying potential hurdles in advance that should be addressed and overcome for seamless client servicing.
• Where needed, be the voice in the room to challenge our processes to explore simpler or more effective processes for our partners.

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,00 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com

APPLICATION DEADLINE: Monday 28th September. We reserve the right to close applications at any time.

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