Live Events Retail & Bar Leader

Compass Group UK; Birmingham; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

23 days leave + bank holidays

Healthcare benefits

Life assurance

Meals on duty

Employee assistance programme

Pension

Career development

Job summary

Levy UK & Ireland, part of Compass Group, is recruiting for a Retail and Hospitality Bar Supervisor in Birmingham. You will oversee retail and bar operations during live events, driving sales and ensuring exceptional guest experiences.

The role focuses on leading teams, stock control, and delivering high service standards in a busy stadium environment. A strong customer-service ethos and proactive management style are essential.

Qualifications

• Experience in retail, bars, hospitality or customer-facing environments.
• Experience supervising or leading a team, with the ability to motivate colleagues and maintain high standards.
• A commercial mindset, with an understanding of sales performance, stock control, labour costs and profitability.
• Strong communication and interpersonal skills, with the confidence to engage with guests, colleagues and venue stakeholders.
• The ability to organise and prioritise workloads in a fast-paced, live event environment.
• Good IT skills and confidence working with operational systems, reports and financial information.
• A sound understanding of health and safety, food safety and responsible alcohol service.
• A proactive approach to problem-solving, with the confidence to make decisions and respond quickly when challenges arise.
• A passion for customer service and the ability to lead by example when delivering an excellent guest experience.

Responsibilities

• Support day-to-day running of retail and bar operations; ensure outlets are stocked and ready for live events.
• Coordinate staffing, rotas, stock levels and stocktaking schedules with management.
• Lead by example on event days; motivate colleagues and ensure friendly, efficient service.
• Drive sales and spend per head by upselling and improving service to maximise revenue.
• Monitor sales performance, costs, product yields and wastage to support profitability.
• Support ordering processes; ensure stock is ordered accurately and delivered as required.
• Ensure stocktakes are completed on time and discrepancies are resolved.
• Deliver pre-shift briefings to align staff with event requirements and priorities.
• Train and develop team members in customer service, product knowledge and suggestive selling.

Skills

Team leadership

Retail & hospitality

Commercial mindset

Communication

Organization

IT literacy

Health and safety knowledge

Problem solving

Customer service

Flexible / hands-on

Stock control

Education

Hospitality/Management qualification

Job description

Levy UK & Ireland, part of Compass Group, is recruiting for a Retail and Hospitality Bar Supervisor in Birmingham. You will oversee retail and bar operations during live events, driving sales and ensuring exceptional guest experiences.

The role focuses on leading teams, stock control, and delivering high service standards in a busy stadium environment. A strong customer-service ethos and proactive management style are essential.