Seasonal Red Coat

LW Theatres; Greater London; On-site; GBP 19,000 - 28,000; Full time

Job summary

LW Theatres Group is recruiting for a Seasonal Red Coat for Cinderella at the London Palladium. You will join our Hospitality Team to warmly welcome guests, host hospitality packages, and help deliver exceptional service during the festive period.

Training is required on 2–4 December 2026, with performances running from 5 December 2026 to 10 January 2027. The role emphasises presentation, team collaboration, and guest safety in a dynamic theatre environment.

Qualifications

• This role requires hospitality experience and a passion for service.
• Candidates should maintain immaculate appearance and professional presentation.
• Strong customer service focus with attention to detail is essential.
• Flexibility to work as part of a larger team and adapt to shifts.

Responsibilities

• Delivering Exceptional Hospitality: Welcome and host guests enjoying our hospitality packages, ensuring every interaction is personal, engaging, and memorable.
• Supporting Smooth Operations: Help ensure the Hospitality and Show Experience runs seamlessly, efficiently, and to the highest standard, maximising income opportunities while maintaining an exceptional level of service.
• Supporting Team Morale: Foster a positive, motivated, and inclusive team environment that inspires colleagues to deliver outstanding guest experiences.
• Collaborating Across Teams: Communicate proactively with the Hospitality Experience Manager, Theatre Management, Head Red Coat, Red Coats, Hospitality Hosts and the wider Front of House team to ensure consistent and coordinated service delivery.
• Taking Pride in Presentation: Uphold the impeccable standards the Red Coats at LW Theatres are known for - ensuring both personal appearance and the presentation of our theatre reflect the quality of our brand.
• Knowing the Show: Maintain a strong understanding of the production - including running times, latecomer policies, age guidance, special effects, and any cast changes to provide accurate and confident information to our guests.
• Staying Ready, Informed and Flexible: Take part in training, briefings and fire drills to ensure operational excellence, guest safety, and the ability to adapt smoothly to the ever-changing needs of our theatres and audiences.

Skills

Hospitality experience

Customer service

Interpersonal skills

Immaculate appearance

Attention to detail

Team player

Problem solving

Flexibility

Job description

Extraordinary People. Extraordinary Opportunities.

Show Map

• Location The London Palladium, W1F 7TF,United Kingdom
• Employee Type Employee - Full Time

LW Theatres Seasonal Red Coat -

Cinderella at the London Palladium

The role…

Are you a hospitality enthusiast seeking a new challenge? Join our vibrant team as a Red Coat and help us create unforgettable experiences for our customers during the bustling festive season. This position is part of our Hospitality Team and is a fantastic opportunity for motivated individuals with a sharp eye for detail and a passion for service. Working at the world-famous London Palladium, you’ll thrive in a dynamic environment, making magical memories for our guests at this most enchanting time of year.

What You’ll Be Doing…

• Delivering Exceptional Hospitality: Welcome and host guests enjoying our hospitality packages, ensuring every interaction is personal, engaging, and memorable.
• Supporting Smooth Operations: Help ensure the Hospitality and Show Experience runs seamlessly, efficiently, and to the highest standard, maximising income opportunities while maintaining an exceptional level of service.
• Supporting Team Morale: Foster a positive, motivated, and inclusive team environment that inspires colleagues to deliver outstanding guest experiences.
• Collaborating Across Teams: Communicate proactively with the Hospitality Experience Manager, Theatre Management, Head Red Coat, Red Coats, Hospitality Hosts and the wider Front of House team to ensure consistent and coordinated service delivery.
• Taking Pride in Presentation: Uphold the impeccable standards the Red Coats at LW Theatres are known for - ensuring both personal appearance and the presentation of our theatre reflect the quality of our brand.
• Knowing the Show: Maintain a strong understanding of the production - including running times, latecomer policies, age guidance, special effects, and any cast changes to provide accurate and confident information to our guests.
• Staying Ready, Informed and Flexible: Take part in training, briefings and fire drills to ensure operational excellence, guest safety, and the ability to adapt smoothly to the ever-changing needs of our theatres and audiences.

What we need…

• A hard-working and enthusiastic individual with excellent interpersonal skills, capable of building rapport with customers and guests from the very start.
• A commitment to always maintaining an immaculate appearance and professional presentation.
• A passion for delivering exceptional customer service that creates memorable experiences.
• A focused attitude and keen eye for detail to ensure the highest standards.
• A flexible approach to work, able to thrive both independently and as part of a larger team.
• Strong problem-solving skills, with the ability to think on your feet and respond professionally to challenges.
• Previous experience working in hospitality, within the arts or entertainment industry

We are recruiting for Red Coat to work all performances of the pantomime from Saturday 5 th December 2026 to 10 th January 2027 (the full performance schedule is available at LW Theatres).

Successful candidates will also be required to attend mandatory training on Wednesday 2 nd December, Thursday 3 rd December and Friday 4 th December

Salary:

£17.03 per hour, minimum 3.75 hour call per shift

Deadline for applications:

22 nd November 2026

Diversity & Inclusion

At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds – it’s one of our core values and we believe celebrating our differences is key to success.

At the heart of our Company is a culture of inclusion where everyone feels seen and heard and can be themselves at work. Regardless of your background, all we ask is that you have the skills and experience required and the desire to succeed. In return, we pledge to ensure that our selection process is both transparent and fair.

Due to a varying weekly operation, we are open to discussing opportunities to work flexibly and encourage candidates with an interest to working flexibly to note this in their cover letter.

This role may close early if a sufficient number of applications are received.