Seasonal Red Coat Host: Create Magical Guest Moments

LW Theatres Group Limited; Greater London; On-site; GBP 19,000 - 28,000; Full time

Job summary

LW Theatres is recruiting Red Coats for Cinderella at the London Palladium. Join our hospitality team to welcome guests, support show operations and deliver memorable experiences during the festive season.

Role runs from 5 December 2026 to 10 January 2027 with mandatory training on 2–4 December; pay is £17.03 per hour with a 3.75 hour minimum per shift. Applications close 22 November 2026.

Qualifications

• Excellent interpersonal skills and ability to build rapport with guests.
• Immaculate appearance and professional presentation.
• Passion for delivering exceptional customer service.
• Keen eye for detail to uphold high standards.
• Flexible approach to work and ability to work independently or in a team.
• Experience in hospitality or arts/entertainment preferred.

Responsibilities

• Welcome and host guests in hospitality packages with personal, engaging service.
• Ensure smooth operations of the Hospitality and Show Experience, maximising income with high service standards.
• Support team morale and foster a positive, inclusive environment.
• Collaborate across teams with the Hospitality Experience Manager and Front of House teams.
• Uphold high presentation standards of the Red Coats and venue.
• Maintain knowledge of the production, timings, policies, and cast changes for guest information.
• Participate in training, briefings and fire drills for safety and adaptability.

Skills

Interpersonal skills

Customer service

Attention to detail

Teamwork

Flexible working

Hospitality experience

Job description

LW Theatres is recruiting Red Coats for Cinderella at the London Palladium. Join our hospitality team to welcome guests, support show operations and deliver memorable experiences during the festive season.

Role runs from 5 December 2026 to 10 January 2027 with mandatory training on 2–4 December; pay is £17.03 per hour with a 3.75 hour minimum per shift. Applications close 22 November 2026.