Guest Experience Host - The London Palladium - Cinderella

LW Theatres Group Limited; Greater London; On-site; GBP 17,000 - 24,000; Full time

Job summary

The London Palladium in London is seeking a Guest Experience Host to join The LW Theatres Group Limited for the Cinderella pantomime. You will greet guests, promote refreshments, and help ensure a safe, enjoyable visit during a busy season.

This 30-hour contract runs across six days, with performances from 5 December 2026 to 10 January 2027. Mandatory training is 1–4 December. Rate is £14.79 per hour with a minimum 3.75 hour call.

Qualifications

• Experience in fast-paced customer-focused environments.
• Positive and adaptable problem solvers who respond calmly to guest needs.
• Reliable and conscientious team players who take pride in their work.

Responsibilities

• Welcoming guests to the building and sharing enthusiasm for live entertainment.
• Active sale of refreshments across bars, kiosks and roaming points while prioritising guest experience.
• Support audience members by listening, understanding and resolving queries with care and professionalism.
• Maintain audience safety by staying alert and proactive in a secure environment.

Skills

Customer service

Fast-paced environment

Problem solving

Team player

Job description

Extraordinary People. Extraordinary Opportunities.

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• Location The London Palladium, W1F 7TF,United Kingdom
• Employee Type Employee - Full Time

Description

Join The London Palladium as a Guest Experience Host for our spectacular Pantomime, Cinderella. We are looking for enthusiastic, personable people to create extraordinary experiences for our audiences, while always ensuring their safety and security.

Our Guest Experience Hosts are the welcoming faces of The London Palladium and work closely with supervisors and management to ensure the safe and smooth running of all performances, responding professionally and promptly in a fast-paced environment.

What you'll be doing…

• Welcoming our guests to the building and sharing your enthusiasm for live entertainment
• Delivering excellent service through the active sale of refreshments across our bars, kiosks and roaming sales points, always putting the guest experience first.
• Supporting audience members throughout their visit by listening, understanding and resolving queries with care and professionalism.
• Taking shared responsibility for audience safety by remaining alert, informed and proactive in maintaining a secure and enjoyable environment for all.

What we're looking for…

• Experience in fast-paced customer-focused environments, with a commitment to delivering high standards of service
• Positive and adaptable problem solvers who respond calmly to a wide range of guest needs
• Reliable and conscientious team players who take pride in their work and demonstrate a strong sense of responsibility.

Staff will be engaged on a 30-hour contract across 6 days, Monday-Sunday. Performances commence on Saturday 5th December 2026 to Sunday 10th January 2027. Overtime is available, with the full performance schedule here.

Successful candidates will also need to attend mandatory training sessions on Tuesday 1st- Friday 4th December, during the day.

Rate of pay:£14.79 per hour (minimum 3.75 hour call)

At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds - it's one of our core values and we believe celebrating our differences is key to success.

At the heart of our Company is a culture of inclusion where everyone feels seen and heard and can be themselves at work. Regardless of your background, all we ask is that you have the skills and experience required and the desire to succeed. In return, we pledge to ensure that our selection process is both transparent and fair.

This role may close early if a sufficient number of applications are received.