Live Broadcast Platform Support Engineer 1st Line - 12m FTC

Ericsson AB; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Ericsson AB in London is seeking a proactive specialist to ensure the health and performance of live broadcast platforms, owning incidents and driving rapid resolution to minimise impact on customers.

You will collaborate with engineering and support teams, communicate clearly with customers, and continuously seek improvements to services while staying calm under pressure.

This is a 12-month fixed-term contract based in London, with a focus on SLAs, customer satisfaction and resilient operations.

Qualifications

• Experience with live broadcast platforms preferred.
• Strong communication and collaboration skills.
• Takes ownership of incidents and drives improvements.

Responsibilities

• Maintain health and performance of live broadcast platforms.
• Own incidents and drive resolution and improvements.
• Meet SLA targets and customer commitments.
• Collaborate with team to deliver service enhancements.

Skills

Broadcast systems

Customer focus

Analytical skills

Written & verbal comms

Resilience under pressure

Independent yet collaborative

Curiosity for tech

Job description

Ericsson AB in London is seeking a proactive specialist to ensure the health and performance of live broadcast platforms, owning incidents and driving rapid resolution to minimise impact on customers.

You will collaborate with engineering and support teams, communicate clearly with customers, and continuously seek improvements to services while staying calm under pressure.

This is a 12-month fixed-term contract based in London, with a focus on SLAs, customer satisfaction and resilient operations.