Platform Support Engineer 1st Line

Ericsson; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Ericsson AB in London is seeking a proactive specialist to ensure the health and performance of live broadcast platforms, owning incidents and driving rapid resolution to minimise impact on customers.

You will collaborate with engineering and support teams, communicate clearly with customers, and continuously seek improvements to services while staying calm under pressure.

This is a 12-month fixed-term contract based in London, with a focus on SLAs, customer satisfaction and resilient operations.

Qualifications

• Experience with live broadcast platforms preferred.
• Strong communication and collaboration skills.
• Takes ownership of incidents and drives improvements.

Responsibilities

• Maintain health and performance of live broadcast platforms.
• Own incidents and drive resolution and improvements.
• Meet SLA targets and customer commitments.
• Collaborate with team to deliver service enhancements.

Skills

Broadcast systems

Customer focus

Analytical skills

Written & verbal comms

Resilience under pressure

Independent yet collaborative

Curiosity for tech

Job description

The role

This is a critical role in maintaining the health and performance of platforms that support live broadcast services. Your technical understanding, attention to detail and ownership of incidents will help ensure issues are resolved efficiently, service improvements are delivered continuously and customer commitments are met.Success in this role will be measured through strong SLA performance, customer satisfaction and the ongoing efficiency of platform support.

What you’ll bring

• An understanding of linear and non-linear broadcast systems.
• Excellent customer focus, communication and collaboration skills.
• Strong analytical and problem-solving capabilities, with good commercial awareness.
• Clear and confident written and verbal communication skills.
• Resilience, flexibility and the ability to remain effective under pressure.
• The ability to work independently while contributing positively to a collaborative team.
• Curiosity and enthusiasm for learning about emerging technologies and platforms.

IMPORTANT - This is a 12-month - Fixed Term Contract

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: United Kingdom (GB) || London