1st Line Platform Support Engineer – Live Broadcast

Ericsson AB; Greater London; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Ericsson AB in London is seeking a Platform Support Engineer 1st Line to maintain health and performance of live broadcast platforms. You will own incidents, troubleshoot outages and coordinate fixes with engineering and ops teams.

Successful candidates will have a solid understanding of broadcast systems, strong communication skills, and the ability to work under pressure while delivering timely, quality service to customers.

Qualifications

• Understanding of linear and non-linear broadcast systems.
• Excellent customer focus and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and in a collaborative team.
• Curiosity about emerging technologies and platforms.

Responsibilities

• Own incidents and drive resolution to maintain platform health.
• Coordinate with engineering and operations to implement fixes.
• Deliver timely, quality service and maintain high SLA performance.

Skills

Broadcast systems understanding

Job description

Ericsson AB in London is seeking a Platform Support Engineer 1st Line to maintain health and performance of live broadcast platforms. You will own incidents, troubleshoot outages and coordinate fixes with engineering and ops teams.

Successful candidates will have a solid understanding of broadcast systems, strong communication skills, and the ability to work under pressure while delivering timely, quality service to customers.