Live Bingo Operations Lead: Customer Experience & Team Growth

BUZZ Bingo; Arnold; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Annual bonus

5 weeks holiday

Holiday Buy Scheme

Staff discount on bingo and food

Healthcare support

Mental wellbeing app

Learning & apprenticeship programs

Employee recognition program

Refer a Friend scheme

Life Assurance and Pension

Job summary

Buzz Bingo is seeking a Live Bingo Assistant Manager to lead and develop a team delivering engaging Live Bingo sessions across online and retail channels. You’ll report to the Customer Operations Manager - Live Bingo and drive exceptional customer experiences, recruitment, scheduling, and compliance in a fast-paced environment.

The role offers a company performance bonus, generous leave, discounts, healthcare support, and apprentice opportunities, with a focus on team development and guest

Qualifications

• Experience leading or coaching customer-facing teams.
• Strong people development and communication skills.
• Excellent organisational and problem-solving abilities.
• Ability to work in a fast-paced environment and prioritise effectively.

Responsibilities

• Leading, coaching and developing a team of Live Hosts and Chat Hosts.
• Supporting recruitment, onboarding and performance management.
• Delivering engaging Live Bingo sessions and outstanding customer experiences.
• Managing social media activity, promotions and customer engagement initiatives.
• Overseeing day-to-day operations, scheduling and reporting.
• Monitoring performance, driving continuous improvement and achieving KPIs.
• Supporting payroll, operational costs and accurate customer payouts.
• Ensuring compliance with gaming regulations, safer gambling and company policies.
• Deputising for the Customer Operations Manager when required.

Skills

People leadership

Customer experience

Team development

Recruitment

Job description

Buzz Bingo is seeking a Live Bingo Assistant Manager to lead and develop a team delivering engaging Live Bingo sessions across online and retail channels. You’ll report to the Customer Operations Manager - Live Bingo and drive exceptional customer experiences, recruitment, scheduling, and compliance in a fast-paced environment.

The role offers a company performance bonus, generous leave, discounts, healthcare support, and apprentice opportunities, with a focus on team development and guest