Assistant Manager - Live Bingo

Buzz Bingo; Nottingham; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Annual bonus

5 weeks annual leave

Holiday Buy Scheme

50% discount on bingo and food

Healthcare support

Mental wellbeing app

Apprenticeship opportunities

Employee recognition programme

Refer a Friend Scheme

Life Assurance and Pension

Job summary

Buzz Bingo is seeking a Live Bingo Assistant Manager to lead a team and deliver engaging live bingo experiences across online and retail channels. You will report to the Customer Operations Manager - Live Bingo and help drive exceptional customer experiences.

You will coach Live Hosts and Chat Hosts, support recruitment and performance management, and ensure sessions comply with regulations while delivering high-quality entertainment.

Qualifications

• Experience leading or coaching customer-facing teams.
• Strong people development and communication skills.
• Excellent organisational and problem-solving abilities.
• Ability to work in a fast-paced environment and prioritise effectively.

Responsibilities

• Leading, coaching and developing a team of Live Hosts and Chat Hosts.
• Supporting recruitment, onboarding and performance management.
• Delivering engaging Live Bingo sessions and outstanding customer experiences.
• Managing social media activity, promotions and customer engagement initiatives.
• Overseeing day-to-day operations, scheduling and reporting.
• Monitoring performance, driving continuous improvement and achieving KPIs.
• Supporting payroll, operational costs and accurate customer payouts.
• Ensuring compliance with gaming regulations, safer gambling and company policies.
• Deputising for the Customer Operations Manager when required.

Skills

People leadership

Communication

Organisational skills

Problem-solving

Customer experience

Job description

Live Bingo Assistant Manager

Location: Nottingham Studios (with occasional club visits as required)

Salary: Up to £35,000 per annum

Contract: Full Time (40 hours)

Join the Buzz Bingo Team

At Buzz Bingo, we're all about bringing people together, creating unforgettable experiences, and building a community our customers love. We're looking for an enthusiastic and inspiring Live Bingo Assistant Manager to help deliver exceptional Live Bingo experiences across our online and retail channels.

If you're a people-focused leader who thrives in a fast-paced environment, enjoys developing teams, and is passionate about customer experience, we'd love to hear from you.

The Role

Reporting to the Customer Operations Manager - Live Bingo, you'll lead a team of Live Hosts and Chat Hosts, ensuring every session is engaging, compliant and delivered to a high standard. You'll support team performance, customer engagement, operational delivery and commercial success, while helping to create memorable experiences for our players.

What You'll Get in Return

• Company performance annual bonus


• 5 weeks annual leave plus public holidays


• Holiday Buy Scheme


• 50% discount on bingo, food and soft drinks


• Help@Hand healthcare support for you and your family


• Thrive mental wellbeing app


• Buzz Learning and apprenticeship opportunities


• Employee recognition programme


• Refer a Friend Scheme


• Life Assurance and Pension Scheme


• Access to Mental Health Advocates

What You'll Be Doing

• Leading, coaching and developing a team of Live Hosts and Chat Hosts.


• Supporting recruitment, onboarding and performance management.


• Delivering engaging Live Bingo sessions and outstanding customer experiences.


• Managing social media activity, promotions and customer engagement initiatives.


• Overseeing day-to-day operations, scheduling and reporting.


• Monitoring performance, driving continuous improvement and achieving KPIs.


• Supporting payroll, operational costs and accurate customer payouts.


• Ensuring compliance with gaming regulations, safer gambling and company policies.


• Deputising for the Customer Operations Manager when required.

What We're Looking For

• Experience leading or coaching customer-facing teams.


• Strong people development and communication skills.


• Excellent organisational and problem-solving abilities.


• Ability to work in a fast-paced environment and prioritise effectively.


• A passion for customer experience, entertainment and team success.


• Experience in customer engagement, live operations, hospitality, retail or a similar environment.


• Knowledge of gaming compliance and safer gambling is desirable but not essential.