Bingo Operations & Growth Manager

Betty; Greater London; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Career development opportunities

Fun and collaborative team environment

New modern office space

Job summary

Betty is seeking a Bingo Ops Manager to oversee the day-to-day bingo product operations and ensure a smooth, compliant, and engaging player experience. You will coordinate scheduling, campaigns, and issue resolution across Marketing, CRM, LiveOps, Technical, CS, and Compliance.

The role requires strong organizational skills, attention to detail, and a proactive mindset to act as the operational backbone of the Bingo vertical.

Qualifications

• Proven experience in RMG bingo operations.
• Strong organizational skills and process-oriented mindset.
• Ability to identify and solve operational issues independently.
• Analytical mindset with proficiency in Excel/Sheets and data tracking.
• Excellent communication and documentation skills.
• Strong collaboration across Marketing, CRM, Tech, CS, and Compliance.

Responsibilities

• Oversee daily bingo operations to ensure smooth gameplay and top player experience.
• Manage game schedules, configurations and event calendars.
• Coordinate promotions with Marketing, CRM and LiveOps for accurate setup and delivery.
• Track and analyze bingo KPIs (DAU, retention, prize pool pacing, profitability).
• Build and maintain reporting dashboards with BI or data teams.
• Evaluate game economy performance and player progression.
• Suggest configuration changes to enhance engagement and monetization.
• Produce regular performance reports highlighting trends and opportunities.
• Collaborate with Customer Support to resolve escalations and reduce tickets.
• Ensure compliance with regulatory requirements and internal procedures.
• Maintain clear internal communications across teams.
• Analyze player feedback and market trends for growth opportunities.
• Assist in training and documenting bingo operations and back-office processes.

Skills

RMG bingo operations

Organizational skills

Analytical mindset

Excel/Sheets

Communication

Documentation

Collaboration

Proactive mindset

Tools

BI tools

Job description

Betty is seeking a Bingo Ops Manager to oversee the day-to-day bingo product operations and ensure a smooth, compliant, and engaging player experience. You will coordinate scheduling, campaigns, and issue resolution across Marketing, CRM, LiveOps, Technical, CS, and Compliance.

The role requires strong organizational skills, attention to detail, and a proactive mindset to act as the operational backbone of the Bingo vertical.