Live Bingo Operations Lead
Buzz Bingo
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Benefits offered by this job
Job summary
Buzz Bingo is seeking a Live Bingo Assistant Manager to lead a team and deliver engaging live bingo experiences across online and retail channels. You will report to the Customer Operations Manager - Live Bingo and help drive exceptional customer experiences.
You will coach Live Hosts and Chat Hosts, support recruitment and performance management, and ensure sessions comply with regulations while delivering high-quality entertainment.
Qualifications
- Experience leading or coaching customer-facing teams.
- Strong people development and communication skills.
- Excellent organisational and problem-solving abilities.
- Ability to work in a fast-paced environment and prioritise effectively.
Responsibilities
- Leading, coaching and developing a team of Live Hosts and Chat Hosts.
- Supporting recruitment, onboarding and performance management.
- Delivering engaging Live Bingo sessions and outstanding customer experiences.
- Managing social media activity, promotions and customer engagement initiatives.
- Overseeing day-to-day operations, scheduling and reporting.
- Monitoring performance, driving continuous improvement and achieving KPIs.
- Supporting payroll, operational costs and accurate customer payouts.
- Ensuring compliance with gaming regulations, safer gambling and company policies.
- Deputising for the Customer Operations Manager when required.
Skills
Job description
Buzz Bingo is seeking a Live Bingo Assistant Manager to lead a team and deliver engaging live bingo experiences across online and retail channels. You will report to the Customer Operations Manager - Live Bingo and help drive exceptional customer experiences.
You will coach Live Hosts and Chat Hosts, support recruitment and performance management, and ensure sessions comply with regulations while delivering high-quality entertainment.
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