Second Line Desktop Support

Colossus Recruitment Ltd; Woking; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Annual salary reviews

Structured pay progression

Health Cash Plan including dental and

Contributory pension scheme

Bonus and commission opportunities

Employee Assistance Programme 24/7

Ongoing training and career developing

Discounts on products and services

Company uniform provided

Electric vehicle salary sacrifice

Microsoft Surface Laptop

Job summary

Colossus Recruitment Ltd is seeking a Second Line Desktop Support professional for an onsite role within commuting distance of Woking. You will travel daily to customer sites, providing hands-on IT support for hardware, software, and networking issues, and ensuring a high standard of customer service.

The role requires a Level 4 IT qualification, experience with Microsoft Intune, and a valid UK driving licence with access to your own vehicle for business travel.

Qualifications

• Level 4 IT qualification (or equivalent).
• Demonstrable experience using Microsoft Intune.
• Minimum of two years' experience in a Second Line IT support or field-based role.
• Strong experience with Windows Server, Microsoft 365, Google Workspace, Windows OS, Android and iOS devices.
• Strong troubleshooting and customer service skills.
• Full UK driving licence with minimal points and access to a vehicle.

Responsibilities

• Provide onsite Second Line IT support for hardware, software and network-related issues.
• Install, configure and maintain IT equipment, systems and peripherals.
• Manage user accounts, permissions and access controls.
• Support and monitor network infrastructure including VPNs, LANs, DNS and firewalls.
• Assist with Microsoft 365, Intune and cloud-based technologies.
• Record, manage and resolve incidents through the service desk system.
• Carry out software deployments, upgrades and system updates.
• Perform routine maintenance, backups and housekeeping.
• Work collaboratively with colleagues to deliver technical projects and service improvements.
• Deliver excellent customer service and maintain relationships with staff.

Skills

Customer service

Problem solving

Independent working

Education

Level 4 IT qualification

Tools

Microsoft Intune

Windows Server

Microsoft 365

Google Workspace

Windows OS

Android devices

iOS devices

VPNs

LANs

DNS

Firewalls

Job description

Second Line Desktop Support - Onsite Role - Owner Driver Essential

This is a fully site-based field role. You must be willing and able to travel to customer sites daily and be located within approximately one hour's commute of Woking.

About the Role

Are you an experienced IT Support professional who enjoys solving problems, working directly with users, and providing exceptional customer service?

We are seeking a motivated and capable Second Line IT Field Technician to provide onsite technical support across a portfolio of sites within commuting distance of Woking. This is an excellent opportunity to join a growing and professional technology services organisation where you will play a key role in maintaining and improving IT services for end users.

Working independently and as part of a wider technical team, you will troubleshoot issues, support infrastructure and end-user devices, and ensure customers receive a responsive and high-quality IT support experience.

Key Responsibilities

• Provide onsite Second Line IT support for hardware, software and network-related issues
• Install, configure and maintain IT equipment, systems and peripherals
• Manage user accounts, permissions and access controls
• Support and monitor network infrastructure including VPNs, LANs, DNS and firewalls
• Assist with Microsoft 365, Intune and cloud-based technologies
• Record, manage and resolve incidents through the service desk system
• Carry out software deployments, upgrades and system updates
• Perform routine maintenance, backup and housekeeping activities
• Work collaboratively with colleagues to deliver technical projects and service improvements
• Deliver excellent customer service and maintain strong relationships with staff

Essential Requirements

• Level 4 IT qualification (or equivalent industry-recognised qualification)
• Demonstrable experience using Microsoft Intune
• Minimum of two years' experience in a Second Line IT support or field-based support role
• Strong experience supporting:
• Windows Server
• Microsoft 365
• Google Workspace
• Windows operating systems
• Android devices
• iOS devices
• Strong troubleshooting and problem-solving skills
• Hardware installation, configuration and diagnostics experience
• Knowledge of networking technologies including VPNs, LANs, DNS and firewalls
• Excellent communication and customer service skills
• Ability to work independently and manage priorities effectively
• Methodical and organised approach to work
• Full UK driving licence with no more than three penalty points
• Access to your own vehicle for business travel
• Right to work in the UK
• Ability to commute to sites within approximately one hour of Woking

Desirable Experience

• Annual salary reviews and structured pay progression
• 23 days annual leave plus bank holidays
• Enhanced sickness benefits
• Health Cash Plan including dental and optical contributions
• Contributory pension scheme
• Bonus and commission opportunities where applicable
• Employee Assistance Programme available 24/7
• Ongoing training and career development opportunities
• Discounts on a wide range of products and services including gym memberships, technology and entertainment
• Company uniform provided
• Electric vehicle salary sacrifice scheme
• Microsoft Surface Laptop and professional tools to perform your role