IT Service Support Analyst

Dignity Group; Maidenhead; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Annual bonus up to £300-£500

Pension 4% matched

Life assurance 2x salary

MyStaffShop discounts

Eyecare support

On-site parking

Employee Assistance Programme

Job summary

Dignity is seeking an IT Service Support Analyst in Maidenhead to ensure employees have the systems, equipment and support they need to succeed each day. This permanent, full-time role focuses on onboarding new starters, managing user accounts and provisioning devices.

You will provide 1st line IT support, maintain asset and licence records, and contribute to day‑to‑day IT operations and project work in a structured, collaborative team environment with on-site parking.

Qualifications

• Experience in IT support or administration.
• Experience with onboarding/offboarding and user account management.
• Proactive and detail-oriented with strong communication.

Responsibilities

• Manage onboarding, offboarding, and access changes for employees.
• Create and maintain user accounts within Microsoft 365, Azure AD/Entra ID, and business systems.
• Provide 1st line IT support, resolving user queries and service desk tickets.
• Procure, configure, and deploy laptops, peripherals, and IT equipment.
• Maintain accurate IT asset, licence, and user account records.
• Support device patching, system administration, and day-to-day IT operations.
• Contribute to IT projects, process improvements, and service excellence initiatives.

Skills

Organised

Customer-focused

Detail-oriented

Proactive

Team player

Tools

Microsoft 365

Azure AD/Entra ID

Job description

Role: IT Service Support Analyst
Location: Maidenhead Office-Based (5 Days per Week)
Work Type: Permanent, Full Time (38.75 hours)
Salary: Up to £25,000 per annum

We're looking for a proactive and organised IT Service Support Analyst to join our team in Maidenhead, playing a vital role in ensuring employees have the systems, equipment, and support they need to succeed every day.

This is a fantastic opportunity for someone with IT support or administration experience who thrives in a fast-paced environment, enjoys working with technology, and takes pride in delivering an excellent service. From onboarding new starters and managing user accounts to device provisioning, asset management, and first-line support, you'll be at the heart of keeping our business running smoothly while continuing to develop your technical skills.

What You'll Be Doing

• Manage the onboarding, offboarding, and access changes for employees across the business.
• Create and maintain user accounts within Microsoft 365, Azure AD/Entra ID, and business systems.
• Provide 1st line IT support, resolving user queries and service desk tickets.
• Procure, configure, and deploy laptops, peripherals, and IT equipment.
• Maintain accurate IT asset, licence, and user account records.
• Support device patching, system administration, and day-to-day IT operations.
• Contribute to IT projects, process improvements, and service excellence initiatives.

What We're Looking For

• Organised and highly detail-oriented, with a methodical approach to work.
• Customer-focused, with strong communication and interpersonal skills.
• Comfortable managing repetitive, high-volume administrative tasks.
• Proactive, reliable, and eager to learn and develop within IT.
• A collaborative team player who thrives in a structured environment.

Why this role?

This is an excellent opportunity to join a supportive IT team, develop your technical skills, and play a key role in delivering the technology and support that keeps the business running smoothly every day.

Why Dignity?

Dignity exists to help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care. Our head office teams, across functions like finance, HR, marketing and IT, make sure the people working directly with families have what they need to do that well.

Dignity is going through a real period of change. We’re building better systems, simplifying how things work, and strengthening the business for the long term, and head office plays a big part in making that happen.

We look for people who take pride in their work, support their colleagues, and want to keep learning. You’ll be part of a close team, and you’ll be able to see the difference your work makes, even when you’re not working with families directly.

If you’re looking for a role with variety, a supportive team, and the chance to grow, Dignity is a good place to be

What You Can Expect From Us

We believe in rewarding our colleagues with a strong, supportive benefits package that helps you feel secure, valued and able to grow.

• Time to recharge - Up to 25 days’ annual leave (increasing with service) plus bank holidays, giving you the time you need to rest and reset.
• A little extra reward - Opportunity to earn a yearly bonus of up to £300-£500 in recognition of your contribution.
• Planning for your future - 4% matched pension to help you build long-term financial security.
• Peace of mind - Life assurance cover at 2x your salary to support your loved ones.
• Everyday savings and perks - Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers, alongside eyecare support, flu jab reimbursement and lifestyle discounts.
• Support when you need it - Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Learn and grow with us - Ongoing training and development, including internal learning pathways and apprenticeship opportunities.
• Making work easier - Free on-site parking available at most of our locations.

Equality, Diversity and Inclusion Statement

Our vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences. We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed, and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable.

We reserve the right, depending on application numbers, to close or extend the closing dates for positions; we would therefore recommend an early application.

FCA Statement

Dignity is part of a group that includes FCA-regulated activities, and some roles may be subject to relevant training, screening, conduct, and regulatory requirements. This will be confirmed as part of the recruitment process.