Lift Service Manager

MARMON LIFT RECRUITMENT LTD; Hempstalls; On-site; GBP 55,000 - 65,000; Full time

Benefits offered by this job

Annual Bonus

Company car/Car allowance

Company pension

Private healthcare

Ongoing training & career development

Job summary

Marmon Lift Recruitment Ltd is recruiting an experienced National Lift Service Manager to lead the national service operation and drive performance across the UK. You will oversee service managers, supervisors and engineering teams, ensuring high standards in PPM delivery, breakdown response and service quality.

This senior, hands-on role offers influence over how the Service Department operates and grows, with a focus on health, safety and compliance, and building strong client relationships.

Qualifications

• Strong leadership and people-management skills.
• Experience in service management at regional or national level.
• Technical understanding of lift servicing, maintenance and breakdowns.
• UK driving licence is essential.
• Focus on service quality, customer retention and KPI monitoring.

Responsibilities

• Lead and develop the national lift service operation.
• Manage and support Service Managers, supervisors and engineering teams.
• Oversee PPM delivery, breakdowns, callouts and lift shutdowns.
• Monitor service KPIs, engineer productivity and response times.
• Ensure issues are followed through to resolution and standards maintained.
• Maintain relationships with key clients and growth of the service department.
• Review workloads and resources; identify process improvements.
• Enforce health, safety and compliance across regions.

Skills

Leadership

People management

Communication

KPI management

Client relationships

Job description

Lift Service Manager

Lift Industry, Engineering Management, Service Manager

Stoke-on-Trent, Staffordshire

Basic Salary: £55,000 - £65,000 DOE

Benefits: Annual Bonus, Company Car or Car Allowance, Company Pension, Private Healthcare, Ongoing Training & Career Development

Marmon Lift Recruitment is recruiting an experienced National Lift Service Manager to join a successful and growing independent lift and escalator business.

You’ll take responsibility for the performance and delivery of the company's national service operation, leading service teams and ensuring consistently high standards across the UK.

This is a senior, hands-on leadership role offering genuine influence over how the Service Department operates and develops.

Commutable from: Stoke-on-Trent, Crewe, Stafford, Nantwich, Shrewsbury, Telford, Cannock, Wolverhampton, Burton-upon-Trent, Uttoxeter, and surrounding areas.

The National Lift Service Manager Role

• Lead and develop the national lift service operation
• Manage and support Service Managers, supervisors and engineering teams
• Oversee PPM delivery, breakdowns, callouts and lift shutdowns
• Monitor service KPIs, engineer productivity, response times and performance
• Ensure technical and operational issues are followed through to resolution
• Maintain consistent service standards across all regions
• Build and maintain strong relationships with key clients
• Review engineer coverage, workloads and operational resources
• Identify and implement improvements to processes and service delivery
• Support the continued growth and development of the Service Department
• Maintain high standards of health, safety and compliance

The Ideal Lift Service Manager Candidate

• Strong experience within lift service and maintenance
• Previous experience in a Service Manager, Regional Service Manager or National Service Manager position
• Valid UK driving licence.
• Good technical understanding of lift servicing, maintenance and breakdowns
• Strong leadership, communication and people-management skills
• Commercially aware with a focus on service quality and customer retention
• Confident managing KPIs, operational performance and client relationships
• Comfortable managing nationwide service works.