Senior National Lift Service Leader

MARMON LIFT RECRUITMENT LTD; Birmingham; On-site; GBP 55,000 - 65,000; Full time

Benefits offered by this job

Annual Bonus

Company Car or Car Allowance

Company Pension

Private Healthcare

Ongoing Training & Career Development

Job summary

Marmon Lift Recruitment Ltd is seeking an experienced National Lift Service Manager to lead the national service operation for a growing lift and escalator business across the UK. You will direct service teams, oversee PPM delivery, breakdowns, and ensure high standards.

This senior, hands-on role offers influence over service processes, KPI improvements, client relationships, and development of the Service Department with strong health and safety compliance.

Qualifications

• Strong experience within lift service and maintenance.
• Previous experience in a Service Manager, Regional Service Manager or National Service Manager position.
• Valid UK driving licence.
• Good technical understanding of lift servicing, maintenance and breakdowns.
• Strong leadership, communication and people-management skills.
• Commercially aware with a focus on service quality and customer retention.
• Confident managing KPIs, operational performance and client relationships.
• Comfortable managing nationwide service works.

Responsibilities

• Lead and develop the national lift service operation
• Manage and support Service Managers, supervisors and engineering teams
• Oversee PPM delivery, breakdowns, callouts and lift shutdowns
• Monitor service KPIs, engineer productivity, response times and performance
• Ensure technical and operational issues are followed through to resolution
• Maintain consistent service standards across all regions
• Build and maintain strong relationships with key clients
• Review engineer coverage, workloads and operational resources
• Identify and implement improvements to processes and service delivery
• Support the continued growth and development of the Service Department
• Maintain high standards of health, safety and compliance

Skills

Leadership

Communication

People-management

KPI management

Driving licence

Job description

Marmon Lift Recruitment Ltd is seeking an experienced National Lift Service Manager to lead the national service operation for a growing lift and escalator business across the UK. You will direct service teams, oversee PPM delivery, breakdowns, and ensure high standards.

This senior, hands-on role offers influence over service processes, KPI improvements, client relationships, and development of the Service Department with strong health and safety compliance.