Lift Service Manager

MARMON LIFT RECRUITMENT LTD; Gravesend; On-site; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Company Pension

Ongoing Training

Career Development

Supportive Team

Job summary

Marmon Lift Recruitment Ltd is seeking a skilled Lift Service Manager to lead a regional team of lift service engineers from our Gravesend base. You will drive service delivery, coach engineers, and ensure safe, profitable contracts while maintaining strong customer relationships.

The role requires prior lift industry leadership, technical know‑how in servicing/maintenance, and a proactive approach to growth.

Qualifications

• Experience as Lift Service Manager or Lift Service Supervisor or senior lift engineer in the lift industry.
• NVQ Level 3 in Lift Engineering or equivalent is ideal.
• Strong technical knowledge of lift servicing, repairs and maintenance.
• Proven leadership experience managing engineering teams.
• Excellent communication, organisational and customer relationship skills.
• Commercially aware with ability to improve performance and contract profitability.
• Full UK driving licence.

Responsibilities

• Lead and manage a team of lift service engineers across the region
• Oversee engineer performance, workloads and service delivery
• Build strong relationships with customers, ensuring excellent service and contract retention
• Carry out site visits, customer meetings and engineer audits where required
• Coach, mentor, and develop engineers to maximise performance
• Ensure compliance with health & safety legislation and company procedures
• Work closely with the Repairs and Sales teams to identify growth opportunities
• Manage departmental KPIs, budgets and overall operational performance

Skills

Leadership

Communication

Customer relationships

Budgeting

Microsoft Office

Service management systems

Education

NVQ Level 3 in Lift Engineering

Tools

Service management systems

Microsoft Office

Job description

Lift Service Manager — Lift Industry, Service Management, Engineering Operations
Gravesend, Kent

Basic Salary: £50,000 - £55,000 per annum (depending on experience)
Car Allowance: £200 per month
Benefits: Company Pension, Ongoing Training, Career Development, Supportive Team

Marmon Lift Recruitment is seeking a Lift Service Manager to join a growing lift engineering business, leading the delivery of lift maintenance services, managing a team of engineers, and maintaining exceptional customer relationships. This is an excellent opportunity for an experienced Lift Service Manager or an established Lift Service Supervisor ready to take the next step. You will be responsible for the day‑to‑day operation of the service department, ensuring that engineers are supported, customers receive outstanding service, and contracts are delivered safely, efficiently, and profitably.

Commutable from: Gravesend, Maidstone, Ashford, Canterbury, Rochester, Chatham, Gillingham, Sittingbourne, Dartford, Sevenoaks, Tonbridge, and surrounding areas.

The Lift Service Manager Role

• Lead and manage a team of lift service engineers across the region
• Oversee engineer performance, workloads and service delivery
• Build strong relationships with customers, ensuring excellent service and contract retention
• Carry out site visits, customer meetings and engineer audits where required
• Coach, mentor, and develop engineers to maximise performance
• Ensure compliance with health & safety legislation and company procedures
• Work closely with the Repairs and Sales teams to identify growth opportunities
• Manage departmental KPIs, budgets and overall operational performance

The Ideal Lift Service Manager Candidate

• Previous experience as a Lift Service Manager, Lift Service Supervisor or Senior Lift Engineer within the lift industry
• NVQ Level 3 in Lift Engineering or equivalent – Ideal
• Strong technical knowledge of lift servicing, repairs and maintenance
• Proven leadership experience managing engineering teams
• Excellent communication, organisational and customer relationship skills
• Commercially aware with the ability to improve performance and contract profitability
• Confident using Microsoft Office and service management systems
• Full UK driving licence

Apply for the Lift Service Manager Position

1. For a confidential conversation, call #removed# (Monday - Friday)
2. Ping us your CV by email:

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