Lift Service Manager

Marmon Lift Recruitment; Chatham; On-site; GBP 50,000 - 60,000; Full time

Job summary

Marmon Lift Recruitment is seeking a seasoned Service Manager for a Kent-based lift service operation. You will own the day-to-day service department, lead engineers and coordinators, and drive service quality in a growing business.

You will work with clients, oversee maintenance planning, and shape how the department operates to deliver reliable, high-quality service and strong customer relationships.

Qualifications

• Experience in lift industry service management is essential.
• Ability to lead service engineers and coordinators.
• Strong communication with clients and senior management.

Responsibilities

• Lead and manage Lift Service Engineers and Service Coordinators.
• Plan and oversee PPM, reactive callouts and breakdowns.
• Manage lift shutdowns and ensure follow-through to resolution.
• Monitor engineer workloads, performance and service KPIs.
• Support engineers with technical, operational and safety requirements.

Skills

Leadership

Client relationship management

Planning & coordination

Team management

Job description

Service Manager - Lift Industry

Kent | £50,000-£60,000 | 8:00am-5:00pm

I\'m recruiting for a well-established and growing lift business with a strong focus on service quality, customer relationships and developing its people.

They\'re looking for an experienced Service Manager to take ownership of the service operation and play a key role in the next stage of the company\'s growth.

This isn\'t a purely desk-based management role. You\'ll be leading the service team, supporting engineers in the field, dealing with clients and having genuine input into how the department operates and develops.

The Role

You\'ll be responsible for the day-to-day running of the Service Department, including:

• Leading and managing Lift Service Engineers and Service Coordinators
• Planning and overseeing PPM, reactive callouts and breakdowns
• Managing lift shutdowns and ensuring issues are followed through to resolution
• Monitoring engineer workloads, performance and service KPIs
• Supporting engineers with technical, operational and safety requirements

The Person

Lift industry Service Management experience is essential.

You\'ll be an experienced Service Manager who understands the demands of running a lift service operation and knows how to get the best from an engineering team.

You\'ll be a strong communicator, organised and commercially aware, with the confidence to deal with engineers, clients and senior management.

Why This Role?

This is an opportunity to join a business that is actively developing and growing its Service Department, where your experience will genuinely be valued.

You\'ll have the autonomy to identify problems, introduce better ways of working and make a visible impact on service delivery, customer experience and team performance.

If you\'re an experienced Lift Service Manager and are looking for a role where you can have genuine ownership within a growing business, I\'d like to speak with you.