Lift Field Service Manager (North West) – Lead & Deliver

Stannah; Hermitage; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Market aligned salary

Profit sharing bonus scheme

25 days holiday

Pension scheme

SimplyHealth health plan

Life assurance

Long service award scheme

Employee discounts & rewards

Job summary

Stannah Group is seeking an experienced Field Service Manager to lead the Warrington service branch, oversee PPM performance, LOLER defect management, call-out responsiveness, first-time fix rates and margin contribution. You will manage field engineers and subcontractors with a strong emphasis on safety and customer satisfaction.

Based at our Warrington Service Branch, expect travel across Liverpool and the North West; a full UK driving licence is essential.

Qualifications

• Previous experience working within the lift industry or similar service industry with transferable skills is essential.
• Relevant technical or management qualifications would be desirable.
• NVQ Level 3 Lift Engineering

Responsibilities

• Efficiently plan Engineers workloads.
• Manage absence, performance, and appraisals for the team.
• Ensure compliance with all Health and Safety procedures. Conduct risk assessments and method statements.
• Carry out regular site monitoring.
• Maintain relationships with customers, addressing any queries and complaints.
• Maintain credit control logs and CRM.
• This Lift Manager job would be suitable for someone who has previously worked as a Field Service Manager, Lift Service Manager, Lift Repair Manager, Lift Service Supervisor or similar

Skills

Leadership

Field service management

Health & Safety

Customer relations

Education

NVQ Level 3 Lift Engineering

Job description

Stannah Group is seeking an experienced Field Service Manager to lead the Warrington service branch, oversee PPM performance, LOLER defect management, call-out responsiveness, first-time fix rates and margin contribution. You will manage field engineers and subcontractors with a strong emphasis on safety and customer satisfaction.

Based at our Warrington Service Branch, expect travel across Liverpool and the North West; a full UK driving licence is essential.