Field Service Manager

Stannah; Hermitage; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Market aligned salary

Profit sharing bonus scheme

25 days holiday

Pension scheme

SimplyHealth health plan

Life assurance

Long service award scheme

Employee discounts & rewards

Job summary

Stannah Group is seeking an experienced Field Service Manager to lead the Warrington service branch, oversee PPM performance, LOLER defect management, call-out responsiveness, first-time fix rates and margin contribution. You will manage field engineers and subcontractors with a strong emphasis on safety and customer satisfaction.

Based at our Warrington Service Branch, expect travel across Liverpool and the North West; a full UK driving licence is essential.

Qualifications

• Previous experience working within the lift industry or similar service industry with transferable skills is essential.
• Relevant technical or management qualifications would be desirable.
• NVQ Level 3 Lift Engineering

Responsibilities

• Efficiently plan Engineers workloads.
• Manage absence, performance, and appraisals for the team.
• Ensure compliance with all Health and Safety procedures. Conduct risk assessments and method statements.
• Carry out regular site monitoring.
• Maintain relationships with customers, addressing any queries and complaints.
• Maintain credit control logs and CRM.
• This Lift Manager job would be suitable for someone who has previously worked as a Field Service Manager, Lift Service Manager, Lift Repair Manager, Lift Service Supervisor or similar

Skills

Leadership

Field service management

Health & Safety

Customer relations

Education

NVQ Level 3 Lift Engineering

Job description

Stannah is a proud leader in the global lift market, focused on the future and committed to keeping our products at the forefront of safety and innovation. We continue to evolve to meet the changing demands of the world around us.

This is a great opportunity for an experienced Engineer ready to step into a management role or an experienced manger to inspire a team to deliver exceptional service aligned with our values and safety standards.

As Field Service Manager, you'll lead the delivery of the Branch Business Plan-overseeing PPM performance, LOLER defect management, call-out responsiveness, first-time fix rates and overall margin contribution. You'll champion our company values and ensure our service delivery consistently reflects our commitment to quality and operational excellence.

You'll manage and support our Field workforce and subcontractors, with Health and Safety, people development, customer satisfaction, operational efficiency and risk management at the core of your approach. Strong communication skills are essential, as you'll work closely with colleagues across all levels of the organisation and convey complex technical information clearly and confidently.

The successful candidate will be based at our Warrington Service Branch, with travel across Liverpool and the North West is expected, so a full UK driving licence is essential.

Working hours: Monday-Thursday 08.00-16.45 and Friday 08.00-15:45

Field Service Manager Job Responsibilities

• Efficiently plan Engineers workloads
• Manage absence, performance, and appraisals for the team.
• Ensure compliance with all Health and Safety procedures. Conduct risk assessments and method statements
• Carry out regular site monitoring
• Maintain relationships with customers, addressing any queries and complaints
• Maintain credit control logs and CRM
• This Lift Manager job would be suitable for someone who has previously worked as a Field Service Manager, Lift Service Manager, Lift Repair Manager, Lift Service Supervisor or similar

Qualifications

• Previous experience working within the lift industry or similar service industry with transferable skills is essential
• Relevant technical or management qualifications would be desirable
• NVQ Level 3 Lift Engineering

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities.

We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business.

We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

Appropriate right to work must be held by applicants. Sponsorship is not available.

Benefits

• Market Aligned Salary, paid on a monthly basis
• Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
• 25 days holiday, plus bank holidays
• Holiday scheme to buy extra days' annual leave
• Pension Scheme. Matched contribution/salary sacrifice
• SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
• Life Assurance Scheme
• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
• Employee Assistance Programme. A workplace initiative to support and enhance well-being
• Enhanced maternity and paternity provision
• Car allowance