Lifetime Mortgage Service Specialist

KEY Group; Preston; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

23 days holiday

Holiday purchase scheme

Charity day

Pension

Healthcare

Life Assurance

Job summary

More2Life, part of the Key Group, is looking for experienced Customer Service Professionals to join our Servicing team in Preston. You will provide exceptional service to lifetime mortgage customers across all interactions, from inbound calls to follow-ups.

Key requirements include strong software skills (Outlook, Word; Excel and Adobe a plus), the ability to multitask in a fast-paced environment, and excellent written and verbal communication.

Qualifications

• Excellent software skills, particularly Outlook and Word (Excel and Adobe also preferred).
• Ability to multi-task and manage own workload in a fast paced environment.
• Experience of working within a telephone based customer service led environment with inbound and outbound calls.
• Experience of working in the Financial Services industry, and in particular the mortgage administration and processing would be preferred but is not essential.
• First class communication skills, both written and verbal.

Responsibilities

• Working on the inbound and outbound telephone support line for More2Life customers
• Logging calls notes on CRM system
• Liaising with other servicing teams depending on customer requirements
• Handle all enquiries in a professional, positive and prompt manner.

Skills

Outlook

Word

Excel

Adobe

Multitasking

Telephone support

Customer service

Financial services

Mortgage processing

Communication

Job description

More2Life, part of the Key Group, is looking for experienced Customer Service Professionals to join our Servicing team in Preston. You will provide exceptional service to lifetime mortgage customers across all interactions, from inbound calls to follow-ups.

Key requirements include strong software skills (Outlook, Word; Excel and Adobe a plus), the ability to multitask in a fast-paced environment, and excellent written and verbal communication.