Customer Service Agent

KEY Group; Preston; Sur place; GBP 21 000 - 26 000; Plein temps

Avantages offerts par ce poste

23 days holiday

Holiday purchase scheme

Charity day

Pension

Healthcare

Life Assurance

Résumé du poste

More2Life, part of the Key Group, is looking for experienced Customer Service Professionals to join our Servicing team in Preston. You will provide exceptional service to lifetime mortgage customers across all interactions, from inbound calls to follow-ups.

Key requirements include strong software skills (Outlook, Word; Excel and Adobe a plus), the ability to multitask in a fast-paced environment, and excellent written and verbal communication.

Qualifications

• Excellent software skills, particularly Outlook and Word (Excel and Adobe also preferred).
• Ability to multi-task and manage own workload in a fast paced environment.
• Experience of working within a telephone based customer service led environment with inbound and outbound calls.
• Experience of working in the Financial Services industry, and in particular the mortgage administration and processing would be preferred but is not essential.
• First class communication skills, both written and verbal.

Responsabilités

• Working on the inbound and outbound telephone support line for More2Life customers
• Logging calls notes on CRM system
• Liaising with other servicing teams depending on customer requirements
• Handle all enquiries in a professional, positive and prompt manner.

Connaissances

Outlook

Word

Excel

Adobe

Multitasking

Telephone support

Customer service

Financial services

Mortgage processing

Communication

Description du poste

We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive.

To do that, we're mindful of staying true to the values that make us who we are, and proud of what we do.

More2Life is part of the Key Group of companies and has been a pioneering force in the Equity Release market since it's launch in 2008. Today, operating from our offices in Preston, we help over 1000 people every month to confidently release cash from their homes, significantly growing year on year to become one of the largest lifetime mortgage lenders in the UK.

We are looking for experience Customer Service Professionals to join us in our Servicing department.The main purpose of the role is to provide an exceptional service to our lifetime mortgage customers in all aspects of their dealings with More2Life.

Main role & responsibilities:

• Working on the inbound and outbound telephone support line for More2Life customers
• Logging calls notes on CRM system
• Liaising with other servicing teams depending on customer requirements
• Handle all enquiries in a professional, positive and prompt manner.

Required skills & abilities

• Excellent software skills, particularly Outlook & Word (Excel and Adobe also preferred).
• Ability to multi-task and manage own workload in a fast paced environment.
• Experience of working within a telephone based customer service led environment with inbound and outbound calls.
• Experience of working in the Financial Services industry, and in particular the mortgage administration and processing would be preferred but is not essential.
• First class communication skills, both written and verbal.

Most of all we look for people who display and work around the core values of our business:

Ambitious - to break ground to help our customers enjoy a better retirement.
Supportive - relationships are key to everything we do.
Personal - going above and beyond to offer exceptional service.
Integrity - honest, true and transparent in all of our relationships.
Responsive - whatever the challenge we'll deliver the right result.
Expert - experts in our field, our thirst for knowledge never stops

Benefits:

• 23 days holiday, plus bank holidays. Rising to 28 days based on length of service
• Additional holiday purchase scheme
• 1 charity day
• Tier 1 pension
• Simply Health
• Life Assurance