Lifeline Installation Officer — Flexible, Tech-Enabled Care

Somerset Council; Taunton; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

28 days annual leave

LGPS pension

Flexible and hybrid working

Wellbeing support

Volunteering opportunities

Job summary

Somerset Council is seeking a Lifeline Installation Officer to install and maintain safety and connectivity equipment in customers’ homes across Somerset. You will help residents stay independent by delivering reliable, compassionate service and by recording precise visit details for ongoing support.

In this role you’ll build trust with clients and professionals, manage a varied workload, and use MS Office tools to keep records.

Qualifications

• Experience delivering excellent customer service to diverse needs and situations.
• Strong communication and relationship-building skills; able to put people at ease and explain clearly.
• Caring, patient and empathetic approach, especially with vulnerable customers in their homes.
• Good organisational skills; able to work independently and as part of a team; capable of managing a varied workload.
• Confidence using Microsoft Office applications and holding a full driving licence with the ability to travel across Somerset.

Responsibilities

• Install and maintain Lifeline equipment in customers' homes, helping people live independently and safely for longer.
• Build positive relationships with customers and professionals, providing reassurance, guidance and support throughout their journey.
• Respond to equipment faults and service requests quickly and effectively, ensuring customers can rely on the support they need.
• Keep accurate records of visits, installations and customer information to maintain high standards of service delivery.
• Share ideas and customer feedback to help improve services and enhance the experience for residents across Somerset.

Skills

Customer service

Communication

Relationship-building

Organisational skills

Driving licence

Tools

Microsoft Office

Job description

Somerset Council is seeking a Lifeline Installation Officer to install and maintain safety and connectivity equipment in customers’ homes across Somerset. You will help residents stay independent by delivering reliable, compassionate service and by recording precise visit details for ongoing support.

In this role you’ll build trust with clients and professionals, manage a varied workload, and use MS Office tools to keep records.