Digital Switchover Installation Officer

5 Star Recruitment; Taunton; On-site; GBP 24,000 - 30,000; Full time

Job summary

5 Star Recruitment seeks a Digital Switchover Installation Officer to support the Lifelines project. The role involves visiting customers at home, installing digital-ready equipment, and training users to operate the devices safely and effectively.

You will respond to faults, provide remote or in-person support, and continually learn about technology-enabled care to improve the customer journey and outcomes for vulnerable people.

Qualifications

• GCSE Grade 4 and above in Maths and English.
• Evidence of work-related continuing professional development.
• Experience of working in operational services delivering customer-led services to vulnerable people.

Responsibilities

• Visit customers in their homes to assess needs and install the appropriate technology.
• Install equipment safely including Lifeline units and peripheral devices.
• Demonstrate equipment, provide training and support to customers and their support networks.
• Respond to faults with equipment and provide in-person or remote support to resolve issues.
• Develop knowledge of technology enabled care solutions and stay updated on new tech.

Skills

Customer service

Teamwork

Communication

Organisational skills

Initiative

Influencing others

Education

GCSE Maths & English (Grade 4+)

CPD evidence

Tools

Microsoft Excel

Outlook

Teams

Job description

About the job Digital Switchover Installation Officer

The postholder will support the Lifelines Digital Switchover project to replace existing analogue technology enabled care equipment, with digital ready technology. This is in preparation for the nationwide digital switchover of the nation's telephony infrastructure. In undertaking their duties, they will ensure compliance with all relevant legislation, and policy frameworks including health and safety and safeguarding to ensure the organisation is kept safe.

Corporate Responsibilities

Understand, uphold, and promote the aims of the councils equality, diversity, and inclusion policies; health, safety and wellbeing of self and others; and Organisational values in everything you do.

Equality and Diversity practice covers both interaction with staff, service users and communities and includes challenging discrimination and promoting equality of opportunity for all.

Operational Service Delivery Visit customers in their homes to undertake an assessment of their needs and installing the appropriate technology, ensuring completion of the signup process.

Install equipment safely including Lifeline units, pendants, and peripheral devices such as smoke detectors, fall and door sensors.

Demonstrate equipment, provide training and support to customers and/or members of their support network in the use of technology enabled care equipment.

Respond to reports of faults with equipment and provide in-person or remote support to resolve the issue.

Performance Framework

The postholder will develop knowledge of a range of technology enabled care solutions and keep abreast of new and developing technology to meet the needs of vulnerable people.

Identify improvements to system functionality and processes which will support and enhance the customer journey, sharing information and ideas with peers and the management team. Explore opportunities for utilisation of new technology to offer customers a wider range of solutions

Qualifications

GCSE Grade 4 and above, or equivalent in Maths and English.

Evidence of work related continuing professional development.

Experience Essential Experience of working in operational services and delivering customer-led services to vulnerable people.

Use of Microsoft Office applications, particularly Microsoft Excel, Outlook, and Teams.

Previous experience of working in Technology Enabled Care services.

Knowledge Desirable Understanding of technology enabled care and related products that can be used to promote independence.

Skills

Essential Understand customer service values, equality and diversity and customer inclusion in delivery.

Organised, ability to motivate and empower others, strong team player as well as an ability to work on own initiative.

Skilled communicator, and good at building strong working relationships.

Ability to influence officers, members, and partners to the importance of customer service.