Life24 Advisor

Amplius; Milton Keynes; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Amplius is hiring a Life24 Advisor to support customers in Northamptonshire and Bedfordshire. The role involves emergency response, welfare checks, safeguarding referrals, and coordinating repairs, with a focus on helping people stay safe and independent in their own homes.

The position is a 9-month fixed-term, full-time contract with hybrid working across schemes and occasional Milton Keynes office visits; out-of-hours rota participation is required.

Qualifications

• Experience in a customer-facing role and building positive relationships.
• Good IT skills including Microsoft Office, Teams, smartphones and tablets.
• Ability to work independently, manage workload, and stay organised.
• Strong communication, listening and problem-solving skills.
• Good attention to detail with experience maintaining records and handling confidential information.
• Flexible, resilient and compassionate approach with ability to travel regularly and participate in an out-of-hours rota.

Responsibilities

• Support customers to live safely and independently in their own homes.
• Respond to emergency calls and take part in the 24-hour response rota.
• Carry out customer welfare checks, risk assessments, and safeguarding referrals where needed.

Skills

Customer service

Communication

IT skills

Time management

Problem solving

Tools

Microsoft Office

Teams

Smartphones & tablets

Job description

Hybrid – Milton Keynes / Northamptonshire

£28,937.27 per year (plus optional car allowance of £2,750.28)

Temporary, Full-Time role

Enjoy building relationships and supporting people to live independently?

As a Life24 Advisor at Amplius, you’ll work closely with customers to help them stay safe, well and connected in their own homes. From responding to emergency calls and coordinating support, to carrying out scheme checks and safeguarding referrals, you’ll play an important role in delivering a responsive, customer‑focused service across Northamptonshire and Bedfordshire.

Salary: £28,937.27 per year (plus optional car allowance of £2,750.28)

Contract: 9‑month fixed term contract, full time

Your week: 36.25 hours - Monday to Friday 8.45am to 5pm

Location: Hybrid - working across Northamptonshire schemes, with occasional attendance at our Milton Keynes office. Out‑of‑hours rota involvement is required.

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

• Support customers to live safely and independently in their own homes.
• Respond to emergency calls and take part in the 24‑hour response rota.
• Carry out customer welfare checks, risk assessments, and safeguarding referrals where needed.
• Signpost customers to relevant support services and help them report and monitor repairs.
• Complete health and safety checks, equipment testing, and scheme inspections.
• Keep accurate customer records and work with colleagues and partner organisations to deliver a high‑quality service.

What we’re looking for

• Experience working in a customer‑facing role and building positive relationships.
• Good IT skills, including Microsoft Office, Teams, smartphones, and tablets.
• Ability to work independently, manage your workload, and stay organised.
• Strong communication, listening, and problem‑solving skills.
• Good attention to detail, with experience maintaining accurate records and handling confidential information.
• A flexible, resilient, and compassionate approach, with the ability to travel regularly and take part in an out‑of‑hours rota.

Important –

Enhanced DBS clearance, a full UK driving licence, access to your own vehicle and right to work in the UK are all essential requirements. We do not provide sponsorship.

Please read the attached Job Description before applying so you get the full scope of the role.

Closing: 30 September

Interviews in Milton Keynes: 5 October

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we’ll be happy to assist you.