Lifeline Caseworker

Cats Protection; England; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Health and wellbeing support

26 days annual leave

Pension and life assurance

Salary Finance access

Eye care vouchers

Discounted pet insurance

Job summary

Cats Protection Lifeline team is seeking a Caseworker to support cats and carers across the UK. The role is hybrid with frequent travel in East Anglia, a 35-hour week (Mon–Fri), and a permanent contract.

A DBS check is required and the successful candidate will provide advice, support, and drive as needed. Responsibilities include assessing referrals, admitting cats to the service, supporting volunteer foster carers, and liaising with pet owners and external services.

Qualifications

• Experience giving pet care advice in a professional setting.
• Experience in a public facing role and excellent communication.
• Understanding of issues faced by families fleeing domestic abuse with pets.
• Self-starter with experience working with volunteers and home visiting.
• Full UK manual driving licence and comfortable driving a van.
• Good working knowledge of Microsoft Office.
• Experience in animal welfare and basic cat welfare/behaviour advice.

Responsibilities

• Assess referrals and admit cats onto the Lifeline service.
• Provide pet advice and support to volunteer foster carers.
• Work with pet owners, domestic abuse services, and Cats Protection staff or agencies.
• Extensive phone, email and in-person communication plus daily admin and driving.

Skills

Pet care advice

Public facing role

Domestic abuse with pets understanding

Volunteer management

Driving license

Microsoft Office

Cat welfare advice

Job description

Team: Lifeline

Location: Hybrid with frequent travel in East Anglia

Work pattern: 35 hours per week, Monday to Friday

Salary: Up to £28,454.94 per year

Contract: Permanent

Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010.

This role requires a basic DBS check.

We are the UK's largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Responsibilities of our Lifeline Caseworker:

• assessing referrals and admitting cats onto the service
• providing pet advice and support to our volunteer foster carers
• working with other stakeholders such as pet owners, domestic abuse support services, and internal Cats Protection employees or other agencies
• extensive communication via phone, email and in person, as well as daily admin and extensive driving

About the Lifeline team:

• Lifeline is a pet fostering service for anyone fleeing domestic abuse
• the majority of our referrals come from women fleeing domestic abuse via women-only services.
• the service places cats into volunteer foster homes on a temporary basis until their owners can be reunited with them.
• our team consists of a National Lifeline Manager, Lifeline Manager and Lifeline Caseworkers

What we're looking for in our Lifeline Caseworker:

• previous professional experience giving pet care advice
• previous experience in a public facing role
• an understanding of the problems experienced by families fleeing domestic abuse with pets
• a confident self-starter who has had experience of working with volunteers and home visiting
• a full, manual UK driving license and comfortable driving a van
• good working knowledge of Microsoft Office
• experience of working in the animal welfare sector and able to provide basic cat welfare and behaviour advice

What we can offer you in a role where your work helps improve cats' lives:

• Health and wellbeing support to help you stay well while working remotely
• 26 days' annual leave plus bank holidays, increasing with service
• A competitive contributory pension scheme and life assurance for peace of mind
• Financial wellbeing support, including access to Salary Finance
• Additional support such as eye care vouchers and confidential employee advice services
• Access to discounted pet insurance to help care for your pet's health
• Learn more about our full reward package: here

We believe being an inclusive, diverse organisation - where we welcome diversity of thought, value individuals' experience and can reach and partner all areas of society - is crucial if we're to help more cats. Our ambition is to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

There's a place for everyone at Cats Protection and we encourage applications from talented people across all communities.

Cats Protection is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment. You may be subject to a criminal record check if required for the role.