Cat Welfare Lifeline Caseworker - Hybrid (East Anglia)

Cats Protection; England; Hybrid; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Health and wellbeing support

26 days annual leave

Pension and life assurance

Salary Finance access

Eye care vouchers

Discounted pet insurance

Job summary

Cats Protection Lifeline team is seeking a Caseworker to support cats and carers across the UK. The role is hybrid with frequent travel in East Anglia, a 35-hour week (Mon–Fri), and a permanent contract.

A DBS check is required and the successful candidate will provide advice, support, and drive as needed. Responsibilities include assessing referrals, admitting cats to the service, supporting volunteer foster carers, and liaising with pet owners and external services.

Qualifications

• Experience giving pet care advice in a professional setting.
• Experience in a public facing role and excellent communication.
• Understanding of issues faced by families fleeing domestic abuse with pets.
• Self-starter with experience working with volunteers and home visiting.
• Full UK manual driving licence and comfortable driving a van.
• Good working knowledge of Microsoft Office.
• Experience in animal welfare and basic cat welfare/behaviour advice.

Responsibilities

• Assess referrals and admit cats onto the Lifeline service.
• Provide pet advice and support to volunteer foster carers.
• Work with pet owners, domestic abuse services, and Cats Protection staff or agencies.
• Extensive phone, email and in-person communication plus daily admin and driving.

Skills

Pet care advice

Public facing role

Domestic abuse with pets understanding

Volunteer management

Driving license

Microsoft Office

Cat welfare advice

Job description

Cats Protection Lifeline team is seeking a Caseworker to support cats and carers across the UK. The role is hybrid with frequent travel in East Anglia, a 35-hour week (Mon–Fri), and a permanent contract.

A DBS check is required and the successful candidate will provide advice, support, and drive as needed. Responsibilities include assessing referrals, admitting cats to the service, supporting volunteer foster carers, and liaising with pet owners and external services.