Lifecycle Services Spare Parts Coordinator

NOV; Aberdeen City; On-site; GBP 22,000 - 28,000; Full time

Job summary

NOV in Aberdeen is seeking a Spare Parts Coordinator to provide accurate quotations and coordinate customer orders, working with procurement and project teams to meet delivery deadlines. You will maintain ERP/CRM records and monitor sales performance to improve revenue and customer satisfaction.

You will also support invoicing with the finance team and help strengthen spare parts procedures to reduce delays and errors, ensuring efficient departmental operations.

Qualifications

• Experience in spare parts coordination, sales administration or similar customer service role.
• Proficiency with ERP systems (Oracle or SAP) and CRM systems.
• Strong MS Office skills, especially Excel, Word and Outlook, and clear written/spoken English.

Responsibilities

• Prepare and issue spare parts quotations, respond to customer enquiries and follow up outstanding offers.
• Process customer orders and coordinate with procurement and project teams to support timely delivery.
• Monitor order progress, communicate delays to customers and elevate potential delivery issues.
• Maintain accurate customer, quotation and order records in ERP and CRM systems.
• Produce sales reports, track KPIs and analyse sales trends.
• Liaise with finance on invoicing and outstanding customer payments.
• Maintain spare parts lists, historical records and departmental procedures.
• Provide administrative and project support, contributing to improvements in the spare parts sales process.

Skills

Spare parts coordination

Sales administration

Order processing

ERP systems

CRM systems

MS Excel/Outlook/Word

English communication

Education

Business administration/AP/related discipline

HNC/HND or degree (advantageous)

Job description

• Provide accurate, timely quotations and follow up opportunities to maximise spare parts sales.
• Process and coordinate customer orders efficiently, working with procurement and project teams to meet delivery deadlines.
• Maintain clear communication with customers, responding promptly to enquiries and advising of any delays.
• Keep ERP and CRM records accurate and up to date, ensuring reliable order tracking and reporting.
• Monitor sales performance and identify opportunities to improve revenue and customer satisfaction.
• Support timely invoicing and follow up customer payments with the finance team.
• Improve spare parts procedures to reduce delays, minimise errors and strengthen departmental efficiency.

Job Description

• Provide accurate, timely quotations and follow up opportunities to maximise spare parts sales.
• Process and coordinate customer orders efficiently, working with procurement and project teams to meet delivery deadlines.
• Maintain clear communication with customers, responding promptly to enquiries and advising of any delays.
• Keep ERP and CRM records accurate and up to date, ensuring reliable order tracking and reporting.
• Monitor sales performance and identify opportunities to improve revenue and customer satisfaction.
• Support timely invoicing and follow up customer payments with the finance team.
• Improve spare parts procedures to reduce delays, minimise errors and strengthen departmental efficiency.

Responsibilities

• Prepare and issue spare parts quotations, respond to customer enquiries and follow up outstanding offers.
• Process customer orders and coordinate with procurement and project teams to support timely delivery.
• Monitor order progress, communicate delays to customers and elevate potential delivery issues.
• Maintain accurate customer, quotation and order records in ERP and CRM systems.
• Produce sales reports, track key performance indicators and analyse sales trends.
• Liaise with finance on invoicing and outstanding customer payments.
• Maintain spare parts lists, historical records and departmental procedures.
• Provide administrative and project support, contributing to improvements in the spare parts sales process.

Qualifications

Essential qualifications and experience

• Experience in spare parts coordination, sales administration, order processing or a similar customer service role.
• Working knowledge of ERP systems, such as Oracle or SAP, and customer relationship management (CRM) systems.
• Proficiency in Microsoft Excel, Word and Outlook, including preparing reports and analysing sales data.
• Strong written and spoken English, with good organisational and customer communication skills.

Desirable Qualifications

• A relevant qualification or apprenticeship in business administration, engineering, supply chain or a related discipline.
• An HNC, HND or degree in a relevant subject would be advantageous but is not essential.
• Experience within an engineering, manufacturing or industrial equipment environment.