Lifecycle Retention & Recovery Lead

SaltPay; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

GymPass access

Enhanced parental leave

Cycle-to-Work

Health & Life Insurance

Pension Scheme

25 days annual leave

Office snacks

London office

Job summary

Teya in London is seeking a Retention & Recovery Lead to unify churn, collections and recovery under one strategy. You will own the end-to-end lifecycle, from churn signals to write-off, building an AI-driven retention engine and a scalable process.

You will lead collaboration across Billing, Payments, Finance, Legal and Customer Relations to deliver measurable improvements and a first-class experience for merchants.

Qualifications

• Hands-on collections or recovery experience with small businesses.
• Experience with retention, churn or customer lifecycle work.
• Strong product mindset: think in journeys, systems and outcomes.
• Practical approach to AI and automation.
• Data-driven with comfort in defining metrics.
• Experience in a fintech or startup environment.

Responsibilities

• Own the retention-to-recovery pipeline end to end from churn signal to write-off or debt sale.
• Build an AI retention engine with the data team to identify churn risks and guide actions.
• Align with Commercial on how save conversations are delivered and risk actions weighed.
• Design exits for leaving merchants with clear reasons, stopped fees, returned terminals and final balances.
• Lead automated collections kickoff and oversee larger balances via credit control and agencies.
• Collaborate with Billing, Payments, Legal, and Customer Relations to join up flow.

Skills

Collections

Retention

Churn management

AI automation

Job description

Teya in London is seeking a Retention & Recovery Lead to unify churn, collections and recovery under one strategy. You will own the end-to-end lifecycle, from churn signals to write-off, building an AI-driven retention engine and a scalable process.

You will lead collaboration across Billing, Payments, Finance, Legal and Customer Relations to deliver measurable improvements and a first-class experience for merchants.