Life Sciences AI Product Liaison Director

Salesforce, Inc.; Greater London; On-site; GBP 120,000 - 190,000; Full time

Job summary

Salesforce is seeking a Product Liaison Director for AFLS Life Sciences to drive AI-centric implementations and align Product, Professional Services, Partners, and Customers. You will coordinate complex integrations, develop scalable playbooks, and advance best practices in software implementation across the Salesforce ecosystem.

12+ years in life sciences software, with Veeva Vault expertise, and a track record of delivering standardized, repeatable solutions for global customers.

Qualifications

• 12+ years of Life Sciences Industry software implementation and integration experience.
• Focused expertise in implementing Veeva Vault CRM.
• Experience developing software implementation best practices, methodologies, and tools.

Responsibilities

• Develop AI-centric solutions and methods, including AI-driven playbooks and automation tools, that accelerate customer migration from Veeva Vault to Agentforce Life Sciences and reduce manual effort in complex integrations.
• Scale AFLS product and industry expertise across Salesforce and our Partner ecosystem through reusable assets, reference architectures, training modules, and enablement workshops for Professional Services teams and SI partners.
• Serve as the primary subject matter expert and liaison between product engineering, field consultants, and customer implementation teams
• Lead technical discovery and solution analyses for high-priority user stories, partner with Product Management to prioritize enhancements, and publish solution blueprints and best practices that minimize bespoke customization

Skills

Life Sciences software implementation

AI-driven solutions

Cross-functional collaboration

Tools

Veeva Vault CRM

Claude / ChatGPT / Cursor.ai

Job description

Salesforce is seeking a Product Liaison Director for AFLS Life Sciences to drive AI-centric implementations and align Product, Professional Services, Partners, and Customers. You will coordinate complex integrations, develop scalable playbooks, and advance best practices in software implementation across the Salesforce ecosystem.

12+ years in life sciences software, with Veeva Vault expertise, and a track record of delivering standardized, repeatable solutions for global customers.