Life Sciences Product Liaison Director

428 Salesforce UK Limited; Greater London; On-site; GBP 120,000 - 190,000; Full time

Job summary

Salesforce is seeking a Product Liaison Director for AFLS Life Sciences to drive AI-centric implementations and align Product, Professional Services, Partners, and Customers. You will coordinate complex integrations, develop scalable playbooks, and advance best practices in software implementation across the Salesforce ecosystem.

12+ years in life sciences software, with Veeva Vault expertise, and a track record of delivering standardized, repeatable solutions for global customers.

Qualifications

• 12+ years of Life Sciences Industry software implementation and integration experience.
• Focused expertise in implementing Veeva Vault CRM.
• Experience developing software implementation best practices, methodologies, and tools.

Responsibilities

• Develop AI-centric solutions and methods, including AI-driven playbooks and automation tools, that accelerate customer migration from Veeva Vault to Agentforce Life Sciences and reduce manual effort in complex integrations.
• Scale AFLS product and industry expertise across Salesforce and our Partner ecosystem through reusable assets, reference architectures, training modules, and enablement workshops for Professional Services teams and SI partners.
• Serve as the primary subject matter expert and liaison between product engineering, field consultants, and customer implementation teams
• Lead technical discovery and solution analyses for high-priority user stories, partner with Product Management to prioritize enhancements, and publish solution blueprints and best practices that minimize bespoke customization

Skills

Life Sciences software implementation

AI-driven solutions

Cross-functional collaboration

Tools

Veeva Vault CRM

Claude / ChatGPT / Cursor.ai

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Customer Success Job Details About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isnt a buzzword - its a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

The Experience

The Agentforce Life Sciences (AFLS) Product Liaison Director improves the outcomes of customer software implementations, both across the portfolio of implementation projects and in support of individual projects. This role focuses on implementing best practices and tools that accelerate product implementations while improving quality. The Product Liaison Director brings product and industry expertise to the field and acts as a primary point of coordination between Salesforce Professional Services, Partners, Customers, and the Product Team.

What You'll Actually Be Doing

• Develop AI-centric solutions and methods, including AI-driven playbooks and automation tools, that accelerate customer migration from Veeva Vault to Agentforce Life Sciences and reduce manual effort in complex integrations
• Scale AFLS product and industry expertise across Salesforce and our Partner ecosystem through reusable assets, reference architectures, training modules, and enablement workshops for Professional Services teams and SI partners
• Serve as the primary subject matter expert and liaison between product engineering, field consultants, and customer implementation teams
• Lead technical discovery and solution analyses for high-priority user stories, partner with Product Management to prioritize enhancements, and publish solution blueprints and best practices that minimize bespoke customization

You're Our Person

• 12+ years of Life Sciences Industry software implementation and integration experience
• Focused expertise in implementing Veeva Vault CRM
• Experience developing software implementation best practices, methodologies, and tools that improve outcomes

Even Better If...

• Applied use of common AI platforms (e.g. Claude, ChatGPT, Cursor.ai) in developing software implementation tools and accelerators
• Experience managing offshore software development teams

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.

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