Life Sciences Product Liaison Director Salesforce

Abundant Code; Greater London; Hybrid; GBP 120,000 - 180,000; Full time

Job summary

Salesforce in London is seeking a Life Sciences Product Liaison Director to drive outcomes across customer software implementations, focusing on best practices and automation tools for faster, higher-quality deployments.

The role requires deep domain expertise and the ability to coordinate across Professional Services, Partners, Customers, and the Product Team to accelerate product adoption and reduce bespoke customization.

Qualifications

• 12+ years of Life Sciences industry software implementation and integration experience.
• Experience implementing Veeva Vault CRM.
• Experience developing software implementation best practices, methodologies, and tools.

Responsibilities

• Develop AI-centric solutions and methods to accelerate migrations and reduce manual effort in complex integrations.
• Scale product and industry expertise across Salesforce and partner ecosystem with reusable assets and training.
• Serve as SME and liaison between product engineering, field teams, and customer implementations.
• Lead discovery and analyses for high-priority stories; publish blueprints and best practices.

Skills

Life Sciences software

Veeva Vault CRM

Implementation best practices

Tools

Veeva Vault CRM

Job description

Company Name Salesforce

Job Role Life Sciences Product Liaison Director

Qualifications Not specified

Category I

Job Type Full Time

Location United Kingdom – London

What we're looking for

• 12+ years of Life Sciences Industry software implementation and integration experience
• Focused expertise in implementing Veeva Vault CRM
• Experience developing software implementation best practices, methodologies, and tools that improve outcomes

Nice to have

• Applied use of common AI platforms (e.g. Claude, ChatGPT, Cursor.ai) in developing software implementation tools and accelerators
• Experience managing offshore software development teams

Job Category

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword – it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Agentforce Life Sciences (AFLS) Product Liaison Director improves the outcomes of customer software implementations, both across the portfolio of implementation projects and in support of individual projects. This role focuses on implementing best practices and tools that accelerate product implementations while improving quality.

The Product Liaison Director brings product and industry expertise to the field and acts as a primary point of coordination between Salesforce Professional Services, Partners, Customers, and the Product Team.

What You’ll Actually Be Doing

• Develop AI-centric solutions and methods, including AI-driven playbooks and automation tools, that accelerate customer migration from Veeva Vault to Agentforce Life Sciences and reduce manual effort in complex integrations
• Scale AFLS product and industry expertise across Salesforce and our Partner ecosystem through reusable assets, reference architectures, training modules, and enablement workshops for Professional Services teams and SI partners
• Serve as the primary subject matter expert and liaison between product engineering, field consultants, and customer implementation teams
• Lead technical discovery and solution analyses for high-priority user stories, partner with Product Management to prioritize enhancements, and publish solution blueprints and best practices that minimize bespoke customization

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future – but to redefine what’s possible – for yourself, for AI, and the world.

Visa sponsorship: check with employer