Life-Saving ICC Call Handler – 24/7 Training

NHS; Manchester; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

33 days annual leave

Training and development opportunities

NHS discounts

Car Lease Scheme

Cycle to Work Scheme

NHS Mortgages

Childcare Vouchers

Job summary

North West Ambulance Service NHS Trust is seeking ICC Call Handler trainees to join a 24/7 contact centre. You will handle emergency and non-emergency calls, perform initial assessments, and provide reassurance and critical guidance under pressure. Full training is provided with a structured progression.

This role requires flexibility to work shifts including nights, weekends, and holidays. Training lasts 10 weeks full-time, with potential for 30+ hours as needed.

Qualifications

• Experience handling a high volume of calls in a fast-paced environment.
• Strong verbal communication and listening skills.
• Ability to remain calm and provide accurate information under pressure.

Responsibilities

• Manage a variety of calls from patients with care and compassion.
• Complete patient assessments over the phone.
• Provide clear, correct advice that could potentially save a life, staying calm under pressure.

Skills

Call handling

Clear communication

Emotional resilience

Data entry

Job description

North West Ambulance Service NHS Trust is seeking ICC Call Handler trainees to join a 24/7 contact centre. You will handle emergency and non-emergency calls, perform initial assessments, and provide reassurance and critical guidance under pressure. Full training is provided with a structured progression.

This role requires flexibility to work shifts including nights, weekends, and holidays. Training lasts 10 weeks full-time, with potential for 30+ hours as needed.